Senior Manager, Implementation (Remote - US)

Responsibilities

This position requires individuals to manage teams of employees responsible for the setup and installation of technical systems, applications, or process designs for a client’s purchased or outsourced technology and business process solutions. The right individual will be key leader leveraging Octave strategies to optimize processes, standardize onboardings across customer segmentations–with the intention of decreasing time to value for our customers.

• Develops and implements policies and practices for client installations, including access management, data mapping and transfer, process documentation, testing and troubleshooting, and client training.
• Interfaces with consulting, sales, and project management teams to develop strategy and resource plans to anticipate demand for implementation services and workforce needs.
• Provides client insight and feedback to product development and professional services teams for product and services improvement.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the services function.
• Responsible for a group of consultants associated with a group of products or services.
• Accountable for content associated with scopes of work (SOWs) and change orders for implementations.
• Responsible for utilization, resourcing projects, annual budgets, effective collaboration with sales, understanding value propositions, being conversant in business and technical aspects of the solution, supporting pre-sales, estimating, customer satisfaction, and career development of direct employees.

Education / Qualifications

• 10+ years of experience
• 2+ years of implementation leadership experience
• Extensive demonstrable experience with onboarding and/or customer-facing project management in a service provider organization.
• Customer focused with desire for excellent service delivery
• Ability to self-manage and motivate others
• Excellent interpersonal skills.
• Ability to report accurately and succinctly
• An eye for detail and accuracy
• Ability to fit in to a team and motivate others to deliver results
• ITIL, HDI, or other service management certifications a plus
• An understanding of Octave applications a plus

#Remote

About Octave

Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.

Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.

Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.

Why work for Octave?

All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.