Senior Manager, Patient Site Engagement

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

R&D Operations

Job Sub Function:

Clinical Trial Project Management

Job Category:

Professional

All Job Posting Locations:

Remote (US), Spring House, Pennsylvania, United States of America

Job Description:

We are searching for the best talent for Senior Manager, Patient Site Engagement to be based remotely within the United States.

An internal pre-identified candidate for consideration has been identified. However, all applications will be considered.

This is a remote role available in all states within the United States. While specific cites are listed in the Locations section for reference, please note that they are examples only and do not limit your application. We invite candidates from any location to apply.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Purpose: The Senior Manager, Patient Site Engagement (PSE) Senior is responsible for the execution of programmatic recruitment, retention, and engagement strategies. This role will oversee a team of PSE Managers and Operations Specialists, collaborating with local site-facing roles and counterparts in the Innovation & Advocacy teams within Global Development to shape fit-for-purpose strategies and tactics. The Senior Manager PSE will continuously gather patient and site insights from various channels to develop DAS-level PSE strategies, including site engagement, recruitment & retention, DEICT, and advocacy.

You will be responsible for:

• Providing operational leadership over a team of PSE Managers and Operations Specialists, overseeing program and trial-level PSE strategies.
• Ensuring a strong connection to study teams, local teams, and vendors, facilitating transparent communication and alignment with key cross-functional stakeholders.
• Shaping and executing TA/DAS/Program/Trial level programmatic patient and site engagement strategies in support of the overall PSE and/or DEICT plan in partnership with regional and country teams.
• Influencing study design and operational strategy at the asset/indication level to incorporate patient and site voices and insights.
• Collaborating with site-facing roles on site-facing activities to tailor fit-for-purpose plans and tactics.
• Overseeing asset-level branding development and communications (e.g., naming, taglines).
• Creating site-facing materials and train site-facing teams throughout the end-to-end process.
• Managing recruitment timelines to meet local submission processes, maintain documentation of recruitment development and implementation requirements to ensure quality standards are met.
• Identifying and providing Key Performance Indicators (KPIs) and conduct Return on Investment (ROI) analysis to assess the effectiveness of recruitment and engagement strategies and tactics.
• Coaching and managing PSE Managers and Operations Specialists to ensure the delivery and execution of PSE strategies, while supporting their career development.
• Continuously identifying and incorporating lessons learned, best practices, and opportunities for innovation.
• Leading program-wide global advisory patient councils.
• Mapping out data sources and partner organizations/suppliers to address recruitment challenges.
• Supporting building a data-based CRM tool tracking site engagement metrics.
• Attending congresses to understand the PSE landscape within the indication/TA.
• Mentoring and supporting the onboarding of new team members.
• Fostering employee engagement, inclusion, and adherence to Credo Behaviors.

Qualifications / Requirements:

• A minimum of a Bachelor degree is required; preferred areas of study include Life Sciences (e.g., Biology, Chemistry, Biochemistry, Nursing, Pharmacy).
• A minimum of 8 years experience is required in Pharmaceutical, Healthcare, or related industries, such as Biotechnology, Consultancy, Marketing.
• Strong clinical research operational knowledge and experience across multiple study phases (Phase I-IV); understanding of GCP and processes associated with study/site feasibility, study/project management, monitoring, clinical, and regulatory operations is required.
• Broad-based experience in data analytics/evaluation; ability to leverage, interpret, represent, and drive unbiased data insights into clinical trial operational planning is required.
• Advanced skills to develop deep insights, uncover unmet needs, drive innovation, and inspire, develop, collaborate, and lead within a global matrixed team is required.
• Exceptional interpersonal skills, including the ability to persuade, negotiate, and moderate conflict, alongside strong presentation and communication skills is required.
• Travel up to 15% of the time, as required by business needs.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

If you are under 18 years of age you (the candidate) may need to obtain the necessary working papers or other documentation required by state law to start the assignment, as well as get a parent’s consent for the background check

Required Skills:

Preferred Skills:

Budgeting, Clinical Trial Designs, Clinical Trials, Compliance Management, Consulting, Contract Management, Execution Focus, Fact-Based Decision Making, Give Feedback, Industry Analysis, Laboratory Operations, Organizing, Process Improvements, Project Integration Management, Research and Development, Research Ethics, Technical Credibility

The anticipated base pay range for this position is :

$137,000.00 - $235,750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits

About Us

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

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