Senior Manager Process Improvement

ABOUT THE ROLE We are looking for a Senior Manager Process Improvement to join our transformation team based in our Malta office. This is a leadership role created to add a supportive layer of structure to our growing department, take over key responsibilities from senior leadership, and provide dedicated day-to-day guidance to our team members. In this role, you will take ownership of a major portfolio of operational transformation projects while directly managing, coaching, and developing a focused team of three direct reports. As a senior manager, you will act as a key link between our business departments and our technical automation capabilities. Your primary focus will be to analyze operational workflows, define what an efficient future-state process looks like, and help decide whether a workflow is best optimized through traditional process redesign, RPA solutions, or intelligent AI frameworks. This is an excellent opportunity for an internal process expert who is ready to step into a people management role, take responsibility for team success, and build high-visibility leadership experience across LeoVegas Mobile Gaming Group. YOU WILL BE RESPONSIBLE FOR: Guiding, coaching, and supporting a Malta-based team of process professionals, managing their day-to-day delivery while keeping up your own hands-on process expertise. Taking ownership of high-level process improvement initiatives and smoothly managing delegated operational portfolios from senior leadership. Reviewing existing company processes and mapping out future-state workflows to decide if they are best optimized through traditional fixes, RPA, or AI tools. Influencing stakeholders, leads, and directors across different departments without needing official authority to steer them toward optimized process changes. Keeping projects moving at a steady pace and making sure our transformation initiatives move forward smoothly without getting stuck in over-analysis. Collaborating closely with technical automation leads to match your team’s process analysis with our actual engineering and automation goals. OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING: ESSENTIAL SKILLS Extensive experience in process analysis, workflow mapping, and operational transformation across our business areas. Exceptional communication and relationship-building skills, with a proven ability to gain trust and comfortably influence director-level stakeholders. A clear understanding of what RPA and AI tools can achieve for our workflows, with the ability to identify the right use cases. Strong project management experience, with a track record of moving projects successfully from pilot phases into everyday business-as-usual. A natural aptitude for leadership, with a strong desire to mentor, develop, and support direct reports. NICE TO HAVES Experience driving process improvements or aligning operations across different international market clusters. Familiarity with structured process improvement frameworks or methodologies such as Lean, Six Sigma, or BPMN. WHO WE ARE At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 2000 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 19 offices worldwide. BENEFITS Hybrid work policy. 4 weeks of Workation (T&C apply). Well-being allowance to support your active lifestyle. Private health insurance. Discounts across a range of retailers, gyms, bars & restaurants. We offer an employee assistance program that can provide help and guidance during challenging moments. JOIN US! In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen! Would you be a good fit for the Leo Pride - give us a roar! As our company working language is English, we’d like to see your CV in English, please