Safer Gambling Analyst - Nordics

ABOUT THE ROLE Our mission is to create the safest and greatest online gaming experience and our dedicated team of executives are at the forefront of identifying and interacting with our customers to educate and inform on how to remain safe whilst enjoying our sites. We want to be there for our customers, so this role covers 365 days a year with varying shift patterns covering day and evening shifts. Details to be discussed during the interview. YOU WILL BE RESPONSIBLE FOR: Interpreting and analysing data sets from customer accounts, following key patterns and trends that may indicate problem gambling. Monitoring player behaviour and making risk based, self driven decisions Promote the importance of sustainability across external and internal stakeholders. Building relationships with our customers via email, chat, and phone across all of our managed brands Coach our frontline teams to make informed decisions to safeguard our players and protect our brand reputation. A keen eye for detail and the ability to think on your feet. Educating and providing information to all staff regarding Safer Gambling strategies and procedures. Keep up to speed with regulatory requirements and process changes, which will affect our customers to ensure good decision making OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING: Experience of working within a multi-channel customer service environment Enthusiastic; self-motivated team worker Excellent oral and written communication in English Proficiency Swedish or Danish language will be considered an asset Confident handling data and making analytical decisions An Investigative mindset and critical thinker A decision maker with the ability to handle objections or concerns with first-time resolution Ability to understand and interpret information from a range of data sources to make well judged evidence based decisions Previous experience in the gambling industry is essential. Experience in Responsible Gambling would be a strong advantage. WHO WE ARE At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 2000 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 19 offices worldwide. BENEFITS Hybrid work policy 4 weeks of Workation (T&C apply) Well-being allowance to support your active lifestyle Private health insurance Discounts across a range of retailers, gyms, bars & restaurants We offer an employee assistance program that can provide help and guidance during challenging moments. JOIN US! In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen! Would you be a good fit for the Leo Pride - give us a roar! As our company working language is English, we’d like to see your CV in English, please