Senior Manager, Program Management

Who We Are Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth. Our mission is to make layovers simpler and more efficient for crew members—and we bring that to life through deep industry expertise and a practical, results-driven approach. Today, API’s platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global Reach ensures that airline crews are rested, transported, and connected so global aviation runs on time. At API, we’re building a culture rooted in succeeding and thriving together. It’s a place where people are encouraged to take ownership, develop their skills, and contribute to work that matters. If you’re looking to grow your career in a company that values steady progress, real impact, and long-term development, we’d like to meet you! Summary/Objective We are seeking a strategic, results-driven Program Manager to lead and scale our technology project management function across the organization. This leadership role is instrumental in shaping and executing the delivery of internal technology transformation projects that support organizational priorities. The ideal candidate will have a proven track record in technology program management, delivering complex enterprise technology projects, driving cross-functional stakeholder alignment, and establishing project governance in fast-paced technology environments. Reporting to the SVP Implementations, the Program Manager serves as the senior leader responsible for driving the successful delivery of internal technology solutions — including infrastructure, software platforms, and systems integrations — ensuring delivery excellence, stakeholder satisfaction, and alignment to business objectives. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Leadership & Strategy: Develop and execute the project management strategy aligned with company objectives; Drive a culture of accountability, collaboration, and continuous improvement. Project Portfolio Oversight: Develop and maintain integrated program plans, roadmaps, and dependency maps across multiple concurrent technology projects. Manage project portfolio, including scoping, prioritization, planning, resource allocation, risk management, and milestone tracking Define and enforce project management standards, tools, and methodologies. Stakeholder Engagement: Partner closely with API Technology Team leadership and Executive teams to align project goals and timelines Serve as a key escalation point for project issues and ensure timely resolution Communicate project status, risks, and outcomes to senior leadership and external stakeholders. Drive day-to-day execution of transformation initiatives, coordinating across cross-functional teams. Team Development: Recruit, train and develop a global team of project managers; Foster a culture focused on delivering measurable outcomes, collaboration, accountability, and excellence; Create career paths and development plans to support talent growth and retention. Required Skills, Education and Experience Bachelor’s degree in business, Project Management or a related field. PMP certification highly desired. 10+ years of experience in project management, preferably in process implementation or client services. Exceptional communication, organizational, and problem-solving skills. Strong yet flexible execution focus with attention to detail and a results-driven mindset. Ability to manage multiple priorities in fast-paced, deadline-driven environments. Proficiency in program and portfolio management tools (e.g., Microsoft Project, Smartsheet, Jira). Experience collaborating with offshore teams to ensure seamless project execution, clear communication, and on-time delivery of milestones. Competencies: Problem Solving/Analysis. Strategic Thinking. Results Driven with Strong Execution Focus. Process Management and Optimization. Self-motivated, independent thinker. Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, normal core business hours. Occasional evening and weekend work may be required to meet project deadlines. Travel Requirements This position requires minimal travel, approximately 0-5% per year. Compensation Good faith annual salary range for this position is $170,000 to $190,000 CAD and is commensurate with experience and location. Other Duties Duties, responsibilities and activities may change at any time according to business needs. The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO). Work Environment This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. AAP/EEO Statement Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Privacy Statement API may use the contact information you provide to communicate about this role, including via text message. 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