At Bayobab, we are Lead with Care, Can-do with Integrity, Collaborate with Agility, Serve with Respect and Act with Inclusion. Bayobab formerly MTN GlobalConnect is a Pan-African digital wholesale and infrastructure services company founded in 2017, and an operating company in the MTN Group. Bayobab formerly MTN GlobalConnect manages MTN's international and national major wholesale activities, in addition to offering reliable wholesale and infrastructure solutions for fixed connectivity and wholesale mobility solutions that include international mobile services, Voice, SMS, signaling, roaming and interconnect.
Mission/ Core purpose of the Job:
Revenue Assurance, Fraud & Risk Management plays a critical role within Bayobab Finance will be responsible for all aspects of revenue assurance & fraud management including reporting, advanced data analysis, leakage management, leakage prevention and business process change.
This role requires a unique blend of business and technical skills to effectively drive the required activities within wholesale space. Implement a comprehensive second line assurance function and framework for Bayobab Management and its Board of Directors. The purpose being to effectively manage all risk exposures, revenue loss and fraud related incidents of an internal or external nature (strategic, operational, compliance, financial, technology) and ensure existence of effective internal processes, mitigation controls and policies in general and specifically in relation to compliance to laws and regulations across the Bayobab Footprint.
The role is responsible for overseeing revenue assurance, fraud and risk management activities in the Bayobab environment as well as implementation of all stipulated aspects from the MTN Group Revenue Assurance and Fraud function.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's):
To oversee the revenue assurance, fraud and risk management activities in the Bayobab environment as well as implementation of all stipulated aspects from the MTN Group Revenue Assurance and Fraud function
Establish and lead high-performance diverse teams to achieve MTN risk management objectives
Implementation of processes, tools and systems to identify, assess, measure, manage, monitor and report risks
Implement a comprehensive second line assurance function and framework for Bayobab Management and its Board of Directors.
Effectively manage all risk exposures, revenue loss and fraud related incidents of an internal or external nature (strategic, operational, compliance, financial, technology) and ensure existence of effective internal processes
Design, Build, operate a robust control environment to protect the business against revenue leakage and fraud loss
Implement policies in general and specifically in relation to compliance to laws and regulations for Bayobab and across the MTN Footprint
Adopt and implement relevant the MTN Group compliance framework for to effectively manage compliance to all applicable laws and regulations and a common set of policies and procedures
Manage the risk to the Opco its employees, customers, reputation, assets and interests of stakeholder
Provide reports to senior management concerning progress made, outlining the quantified benefit to the organization and the exposures (challenges) ahead
Establish and meet service level agreement with vendors and external teams
Collaborate effectively and continuously with other departments to address revenue cycle risks and to develop revenue enhancement opportunities. Clearly define and articulate value proposition and factors for success in a concise and organized manner, while always adhering to a strong team-orientation, in order to maximize success of cross-functional partnerships in our culture
Build a risk-aware culture in Bayobab by providing ongoing education and appropriate briefing and training related to revenue assurance, fraud and risk management
Investigate and research emerging risks and trends in the industry advising management where appropriate
Implement appropriate systems for monitoring the effectiveness of all the risk management services and compliance; and present findings to the relevant parties and governance structures (MTN Group, Opco CEO, Opco ExCo, OpCo ARC etc)
Manage the process for elevating / escalating control risks to more senior levels when appropriate
Role Dependencies
Ability to lead numerous teams with the team
Manage multiple vendors and contractors remotely
Ability to work with diverse people, processes, systems
Self-manage and decision-making ability
Support from Bayobab EXCO and BU Heads
Alignment of Opco and MTN Group Risk and Compliance, and Revenue Assurance initiatives
Active support from the Group and Opco management
Deep understanding of the Bayobab business strategy and MTN Group Risk and Compliance, and Revenue Assurance strategies
Understanding of the relevant legal and legislative environments
Qualifications
Degree in Business Administration (DBA/ Degree in Risk Management / bachelor’s in finance or other related disciplines)
Minimum 4-year Academic Degree with International certification in risk management, business continuity, insurance will be an added Advantage
Fluent in English and language of country preferable
Experience
Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry
Worked across diverse cultures and geographies advantageous
Essential knowledge:
Revenue Assurance concepts
Auditing and financial concepts
Risk management framework
Computer literacy at an advanced level
Competencies (skills required).
Communication Skills: is able to communicate clearly both verbally and in writing. Can get messages across that have the desired effect
Ability to manage large teams: both onsite and offsite as well as vendors related to RAFM systems/tools
Analytical Thinking Ability: the ability to split a task or problem into its component parts and using these in a logical and systematic manner to reveal all the implications of the consequences of the situation
Reporting Skills: the ability to consolidate information and extract the necessary relevant information. Report writing. Report presentation. Report generation
Management Skills: Planning and prioritising the work of others. Clearly assigns responsibility for tasks and decisions. Sets clear objectives and measures. Monitors progress, process and results. Designs feedback loops into the work
Conceptual Thinking Ability: the ability to integrate the components of a task or contract in order to obtain a holistic view
Head
Ensures execution of strategies through creating and implementing tactical plans for others to follow
Has the mental agility to identify business challenges and explore effective solutions through effective influencing
Encourages commercial innovation and continuous improvement for systems, processes, products and service offerings
Heart
Role models ethical practices by living the MTN values and vital behaviours for others to follow
Is self-aware and guides team capability development through opportunity creation for realising potential
Builds relationships across the business in order to influence decision-makers and build team credibility
Hands
Produces sustainable divisional results through ethical practices
Sets priorities, plans, organizes and co-ordinates the work of others