Senior Microsoft Business Applications Specialist

Dynamics 365 | Power Platform | AI Automation

Location: Philippines (Remote)

Reports To: Jacqueline Jarafa, Project Manager

The Role

Aphore is seeking an exceptionally capable Microsoft Business Applications Specialist to become the primary owner, builder and champion of our Microsoft Dynamics and Business Automation platforms.

This is a hands-on technical role.

We are not looking for a coordinator, administrator or manager.

We are looking for someone who loves building solutions, automating processes and creating exceptional user experiences.

You will be responsible for designing, building, improving and maintaining the systems that support every stage of the Aphore customer journey, from marketing and sales through to customer onboarding, service delivery, support and ongoing engagement.

You will work closely with project managers, technical teams, sales teams and executive leadership to continuously improve how Aphore operates.

What You'll Build

You will take ownership of the continuous improvement and expansion of:

Microsoft Dynamics 365

• Sales Hub
• Customer Service
• Customer Insights
• Customer Journeys
• Contact Management
• Opportunity Management
• Quoting
• Proposal Tracking

Microsoft Power Platform

• Power Automate
• Power Apps
• Dataverse
• Business Process Flows
• Custom Applications
• Approval Workflows

Proposal & Quoting Automation

You will build and maintain systems that:

• Generate proposals automatically
• Generate quotes automatically
• Manage service catalogues
• Track proposal engagement
• Track proposal opens
• Trigger automated follow-up activities
• Create customer onboarding workflows

Customer Journey Automation

You will design and improve automated customer experiences including:

• Lead generation
• Lead nurturing
• Sales activities
• Proposal delivery
• Customer onboarding
• Client reviews
• Event registration
• Renewals
• Customer retention campaigns

AI & Copilot Innovation

You will help Aphore leverage the latest AI technologies including:

• Microsoft Copilot
• Copilot Studio
• AI Agents
• Automated customer interactions
• Knowledge management solutions
• AI-assisted sales processes
• AI-driven automation opportunities

Service Delivery Transformation

You will help us evolve and modernise our customer support and operational systems including:

• Zendesk migration planning
• Microsoft-based service management
• Workflow automation
• Ticket lifecycle management
• Client communication tracking

What We're Looking For

We are seeking someone who has successfully built and implemented business solutions, not just administered them.

Essential Experience

Minimum 5 years experience with:

• Microsoft Dynamics 365
• Power Platform
• Power Automate
• Power Apps
• Dataverse
• Business Process Automation
• Solution Design

You must be comfortable:

• Gathering requirements
• Building solutions
• Testing solutions
• Deploying solutions
• Supporting users
• Improving solutions

without waiting for someone else to do the work.

Highly Desirable Experience

• Customer Service environments
• CRM transformations
• Marketing automation
• Managed Services providers
• Cybersecurity organisations
• Proposal automation
• AI solutions
• Copilot Studio
• Power BI
• Azure integrations
• System integrations
• Microsoft Business Applications consulting

The Type Of Person Who Will Thrive At Aphore

We are looking for somebody who:

Takes Ownership

When they see a problem, they solve it.

Loves Building

They get excited about creating something better today than it was yesterday.

Is Curious

They are constantly learning and experimenting.

Is Commercial

They understand that technology should create better outcomes for customers and the business.

Is Team Oriented

They collaborate well with people across technical, operational and leadership teams.

Communicates Exceptionally

Clear written and verbal English is essential.

Is Comfortable Working Remotely

You will work closely with Australian teams while being based in the Philippines.

You must be proactive, organised and highly accountable.

Why Join Aphore?

This is not a maintenance role.

This is an opportunity to help build the future operating platform of an ambitious Australian technology, cybersecurity and AI business.

You will have direct access to leadership and be actively involved in shaping how our organisation uses:

• Microsoft Dynamics
• Power Platform
• Copilot
• AI
• Automation
• Customer Experience Technologies

The work you perform will directly influence the future direction and growth of the company.

BenefitsCareer Growth

• Clear advancement opportunities
• Exposure to senior leadership
• Ongoing mentoring and development
• Microsoft certification support
• Professional training

Leave Entitlements

• XX days annual leave
• XX days personal/sick leave
• Monthly RDO

Health & Wellbeing

• Private healthcare benefits following successful completion of probation

Working Environment

• Fully remote role
• Supportive team culture
• Flexible working arrangements
• Latest Microsoft technologies
• Opportunity to work on cutting-edge AI initiatives

Team Culture

At Aphore we work hard, collaborate openly and genuinely enjoy what we do.

We celebrate wins, support each other through challenges and encourage new ideas.

We are ambitious, innovative and customer-focused, but we never lose sight of the importance of being supportive, respectful and having fun along the way.