Senior Operational Solutions Lead - EZRA

Description Position at Ezra Job Role : Senior Operational Solutions Lead Location : London - Hybrid (3 Days in Office) Who we are: We believe everyone can be better with a coach... and we won’t stop until we get there. Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do. About the role: The Senior Operational Solutions Lead is a key leadership role within Operational Excellence, focused on scaling the business through continuous improvement, AI-enabled solutions, and end-to-end supply chain style thinking. You’ll define what great looks like across operations, translate strategy into scalable models, and deliver measurable impact in efficiency, cost, margin, and growth. You’ll lead a team to create a culture of ownership, accountability, and measurable impact, and partner with senior stakeholders across EZRA and the Adecco Group. What you’ll do: Strategy & scale Redefine the team vision, operating model, and success metrics aligned to growth and impact Drive a “scale smartly” agenda focused on efficiency, cost, margin and operational leverage Shift the team from point-solution delivery to systemic, repeatable process improvement across the value chain. Process improvement Lead cross-functional initiatives to streamline workflows and improve end-to-end operations across Sales, supply and delivery, operations, and support functions Lead discovery workshops to identify root causes, redesign processes and embed lasting change AI & automation Champion AI, automation, and digital agents to increase capacity and improve decisions Partner with Tech and Product to scale AI-enabled solutions Ensure effective, well-governed human + agent workflows designed with clarity of ownership, controls, and performance measurement Product & change enablement Operationalise new products and features from launch to adoption and optimisation Act as a senior SME, creating playbooks and driving consistent ways of working, ensuring that changes are embedded, adopted and continuously improved Leadership & partnerships Lead and develop a high-performing team with clear priorities and OKRs Partner with senior stakeholders to align operations with commercial outcomes Represent Operational Excellence internally and within Adecco Group Governance & impact Track performance, risks, and benefits across initiatives Ensure sustained financial and customer impact About you: 7+ years in operational leadership, transformation, or complex programme delivery Proven track record of driving cross-functional change with measurable impact Strong people leader, comfortable with ambiguity and pace Experience using AI, automation, or technology to improve operations Commercially minded, linking improvements to efficiency, margin, and growth Excellent communicator with strong senior stakeholder influence Builds effective cross-functional and global partnerships Supply chain or end-to-end operations experience is a plus Life at EZRA: Your Own World-class coach to help you grow personally and professionally. Coaching for Friends and family because coaching is a gift worth passing on. Charity Days to support the causes close to your heart - because doing good feels good. Learning Budget to fuel your curiosity. If it helps you grow, we’re in. Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset. Regional benefits flex to fit your location and lifestyle. A welcoming place to do your best work. Comfortable, collaborative and inclusive. #LI-Hybrid We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves. We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more. In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.