Senior Operations Analyst, Workforce Identity

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Senior O perations Analyst , Workforce Identity About F5 At F5, our mission is to power and protect every app—anywhere. Within the Infrastructure & Security organization, we deliver the platforms, tools, and practices that secure and scale F5’s global business. As we continue to grow, strong operational support and disciplined business processes are critical to ensuring alignment, accountability, and impact across our teams. Position Summary As a Senior Operations Analyst for Workforce Identity, your primary responsibility will be supporting and optimizing Identity provider (IdP) related operations, particularly user onboarding, lifecycle management, and governance. You will play a pivotal role in maintaining system availability, facilitating automation, and ensuring a seamless user experience while adhering to security and compliance standards. In addition to Okta and Entra , you will contribute to broader Privileged Access Management (PAM) initiatives. Reporting to the Senior Manager of Workforce Identity, this role requires advanced technical expertise , a proactive approach to automation, and collaborative engagement with cross-functional teams. Key Responsibilities Serve as the primary operational expert for Okta, focusing on configuration, deployment, and management of identity workflows. Lead efforts to automate recurring identity operations tasks, using tools like Okta Workflows, PowerShell, and Python scripting. Assist in the day-to-day administration and operational maintenance of Microsoft Entra ID, focusing on user authentication, access provisioning, and directory synchronization. Develop scalable solutions to ensure the continued efficiency and reliability of identity management processes. Monitor and maintain the availability and performance of Workforce Identity platforms, for both Okta and Entra ID. Troubleshoot and resolve identity-related incidents and access requests promptly to deliver excellent customer service. Ensure internal security policies and regulatory requirements (e.g., SOX, GDPR) are adhered to across all identity operations. Provide audit-ready documentation and support governance initiatives in identity and access management. Partner with IT, Security, and HR teams to align identity operations with broader organizational needs. Actively contribute to the development and execution of Zero Trust principles. Track system health and performance metrics. Generate operational reports and insights to evaluate and improve identity services. Qualifications 5+ years of experience in Identity & Access Management operations, with a focus on Okta and Entra administration. Expertise in Okta implementation, including advanced capabilities such as Workflows, API integrations, and lifecycle management. Hands-on experience with Microsoft Entra ID (Azure AD) for basic user management, group policies, and role assignments. Familiarity with Privileged Access Management tools (e.g., CyberArk, BeyondTrust ). Strong troubleshooting skills to diagnose and resolve identity-related incidents effectively. In-depth understanding of compliance frameworks and security best practices. Excellent communication and customer service skills, with a detail-oriented mindset. Bachelor's degree in Information Systems , Computer Science, or related field (or equivalent experience). Preferred Qualifications Advanced experience with automation tools, particularly Okta Workflows and scripting languages like PowerShell and Python. Experience in planning and executing migrations from Microsoft Entra ID (Azure AD) to Okta, including identity mapping, policy configuration, and minimizing user disruption during transitions. Knowledge of Zero Trust principles and identity governance frameworks. Security certifications such as CISSP, CISM, Okta Certified Professional, or equivalent. The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com ) . Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates . Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected] .