Senior Partnerships Manager

THE HACKING GAMES JOB OPENING:

Senior Partnerships Manager

Please reach out to [email protected] for more details if you’re interested in the position.

Contract Type: Full Time

Location: London - Hybrid (3 days per week in office)

Salary: £55K - £60K

About the Role

We're looking for an experienced Senior Partnerships Manager to lead client relationships and deliver complex projects across a global client portfolio.

You'll be the trusted advisor for organisations ranging from multinational enterprises and public sector organisations to ambitious, high-growth startups. Success in this role requires someone who can seamlessly adapt their approach to different industries, cultures, business environments and ways of working.

You'll be comfortable operating across international time zones, navigating cultural nuances, managing executive stakeholders and leading multidisciplinary teams to deliver exceptional outcomes. Whether you're working with a structured global enterprise or a fast-moving founder-led startup, you'll know how to build trust, communicate effectively and deliver with confidence.

This is a senior role for someone who combines exceptional project and client management with commercial awareness, cultural intelligence and a genuine passion for building long-term client relationships.

Key Responsibilities

Client Delivery

• Own a portfolio of client accounts across global enterprise organisations, public sector bodies and high-growth startups.
• Develop trusted relationships with stakeholders at every level, from operational teams through to senior executives.
• Build long-term relationships by consistently delivering exceptional service and becoming a trusted extension of the client's team.
• Lead governance meetings, quarterly business reviews and project updates.
• Confidently manage expectations, navigate complex conversations and provide clear recommendations when priorities, scope or timelines evolve.
• Understand the different ways global organisations operate and adapt your communication and management style to suit different cultures, regions and business environments.
• Identify opportunities to strengthen client relationships through continuous improvement and project development.

Project Delivery

• Take ownership of multiple high-profile projects from initial planning through to successful delivery and post-project evaluation.
• Develop comprehensive project plans, including timelines, milestones, resource planning, governance structures, dependencies and critical paths.
• Coordinate multidisciplinary teams across Product, Engineering, Marketing, Operations and external suppliers to ensure seamless execution.
• Oversee project budgets, resource allocation and financial performance, ensuring projects remain commercially successful.
• Monitor project health, proactively identifying risks, removing blockers and implementing mitigation plans before issues impact delivery.
• Ensure every deliverable meets agreed quality standards while balancing speed, flexibility and client expectations.
• Manage projects involving multiple concurrent workstreams, stakeholders and international teams operating across different time zones.
• Drive continuous improvement by conducting project retrospectives and implementing lessons learned into future delivery.

Client Success & Commercial Growth

• Develop a deep understanding of each client's organisation, strategy and long-term business objectives.
• Identify opportunities to expand client projects, introduce new services and support future growth while always acting in the client's best interests.
• Work closely with leadership on renewals, proposals, statements of work and commercial planning.
• Ensure every engagement delivers measurable value, resulting in high client satisfaction, repeat business and long-term partnerships.
• Monitor account health, project performance and client feedback, implementing improvements where required.
• Balance exceptional client service with strong commercial judgement and business objectives.

Cross-Functional Leadership

• Act as the central point of coordination across internal teams, ensuring everyone remains aligned on priorities, timelines and deliverables.
• Build strong relationships across Product, Engineering, Marketing, Operations and Leadership to drive collaborative project delivery.
• Lead internal project planning sessions, delivery reviews and project governance meetings.
• Influence stakeholders without direct authority, bringing together diverse teams around shared objectives.
• Foster a culture of accountability, collaboration and continuous improvement across every project.

Operational Excellence

• Continuously improve delivery methodologies, governance frameworks and operational processes as the business scales.
• Introduce best practices that improve efficiency, visibility and project outcomes.
• Develop reporting frameworks and executive dashboards that provide meaningful insight into project performance.
• Ensure consistent documentation, risk management and quality assurance across all client engagements.
• Contribute to building a world-class client delivery function capable of supporting global growth

Global Project Delivery

• Successfully manage projects involving clients, partners and colleagues across multiple countries and time zones.
• Adapt your leadership and communication style to different cultures, business practices and organisational structures.
• Balance the governance and process expected by multinational enterprises with the pace and agility required by founder-led startups.
• Represent The Hacking Games professionally with clients around the world, building credibility through excellent communication, cultural awareness and consistently outstanding delivery.
• Travel when required to support key client meetings, workshops and project delivery

About You

Essential Experience & Skills:

• Significant experience managing complex client accounts and delivering large, multi-workstream projects from inception through to successful completion.
• Proven success managing relationships with senior client stakeholders.
• Experience working with a diverse client portfolio, with the ability to adapt your approach to both large enterprise organisations and fast-paced startups.
• Demonstrable experience delivering projects involving multiple internal teams, external stakeholders, competing priorities and tight deadlines.
• Strong commercial awareness with the ability to balance exceptional client service with successful commercial outcomes.
• Exceptional stakeholder management skills, with the confidence to influence, negotiate and build credibility at all levels.
• Outstanding organisational and project management skills, with the ability to successfully lead multiple complex engagements simultaneously.
• Experience identifying and mitigating project risks while maintaining momentum and client confidence.
• Excellent written, verbal and presentation skills, with the ability to communicate clearly to both technical and non-technical audiences.
• Experience working with geographically distributed teams and clients across different countries or time zones.
• Demonstrated ability to improve processes, introduce structure and drive operational excellence within a growing organisation.
• Comfortable operating in fast-paced, evolving environments where priorities can shift and ambiguity is part of the role.

Personal Attributes

• A natural relationship builder who quickly earns the trust and confidence of clients, colleagues and senior stakeholders.
• Highly adaptable, with the ability to work effectively across different cultures, industries, organisational structures and ways of working.
• Equally comfortable supporting multinational enterprises, public sector organisations and founder-led startups, understanding that each requires a different approach.
• Commercially minded, with strong business judgement and a focus on delivering value for both clients and the organisation.
• Calm, composed and solutions-focused when managing competing priorities or navigating challenging situations.
• Exceptionally organised, with outstanding attention to detail and the ability to manage multiple complex projects without losing sight of the bigger picture.
• Strong sense of ownership and accountability, taking responsibility for outcomes and following through on commitments.
• Excellent communicator who can simplify complex information, facilitate productive discussions and manage expectations with confidence.
• Collaborative by nature, bringing together cross-functional teams to achieve shared goals and deliver outstanding results.
• Proactive and forward-thinking, anticipating risks, identifying opportunities and continuously looking for ways to improve how work is delivered.
• Resilient and comfortable operating in a high-growth environment where priorities evolve and flexibility is essential.
• Curious and adaptable, with a genuine interest in understanding clients' businesses, challenges and objectives.
• Driven by delivering an exceptional client experience and building long-term, trusted partnerships.
• Demonstrates cultural intelligence and emotional intelligence, adapting communication and leadership style to work effectively with clients and colleagues from diverse backgrounds around the world.

Long Term Success

As the company grows, you'll play a key role in building a world-class client delivery function, helping define delivery standards, strengthening client relationships globally, and ensuring every project reflects the quality, ambition and innovation that The Hacking Games is known for.

Please send your CV to: [email protected]