Senior Platform Engineer, Performance Management

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Senior Platform Engineer, Performance Management

The Senior Platform Engineer is responsible for managing the technical delivery lifecycle of Dynamics 365 Finance & Operations (D365 F&O), including source control, branching strategies, Azure DevOps administration, build and release management, deployable package creation, platform and application version updates, environment governance, custom extension development, and relationship with Microsoft Fabric.

The Senior Platform Engineer architects and drives improvements in platform reliability and availability across multiple services. The Engineer leads cross-team initiatives and establishes standards to enhance system resilience.

This role serves as the technical owner of the D365 F&O code delivery process, ensuring reliable, scalable, and secure deployments while maintaining development standards, release governance, and operational stability across all environments.

This role is part of a multi-stack technical services team responsible for delivering and supporting all global finance technology solutions, with a focus on Microsoft Dynamics 365 Finance & Operations. The ideal candidate combines strong D365 F&O development expertise with Azure DevOps, automation, and release management skills to support continuous delivery and platform modernization initiatives.

The candidate is expected to contribute across all aspects of platform engineering and administration. Candidates with experience spanning multiple competency areas are strongly encouraged to apply.

What You’ll Be Doing:

D365 F&O Development

• Develop custom X++ solutions and extensions as needed.

• Manage X++ code intake from ISVs, system integrators, and other third-party development teams.

• Perform code reviews and ensure adherence to development standards.

• Create, validate, and manage deployable packages for scheduled D365 F&O releases.

• Execute and support scheduled releases, hotfix deployments, and emergency changes.

• Execute Dynamics 365 F&O version updates, including pre-validation and post-deployment checks.

• Own platform upgrade and production deployment planning, coordinating execution across delivery partners.

• Coordinate code promotion across Development, Test, UAT, and Production environments.

• Ensure release traceability through proper versioning and documentation.

• Troubleshoot and resolve application defects and provide in-house debugging services.

DevOps and Platform Management

• Manage and optimize D365 F&O source control repositories using Azure DevOps.

• Define, implement, and govern branching, merging, and release management strategies.

• Establish CI/CD best practices and deployment governance standards.

• Own DevOps and pipeline governance, coordinating delivery-partner execution in accordance with Four Seasons standards.

• Troubleshoot build, deployment, and source control issues.

• Automate build, deployment, validation, and operational processes where possible.

• Maintain build environments, agents, and supporting DevOps infrastructure.

• Document and maintain technical and functional knowledge. Collaborate with engineering teams to capture processes, best practices, and updates for ongoing platform operations.

Monitoring and Performance Management

• Design and implement application performance analysis dashboards in Azure Application Insights for proactive system health monitoring.

• Monitor Lifecycle Services (LCS) performance metrics to proactively address performance issues, environment health, deployment status, and platform utilization.

• Optimize system performance, troubleshoot slow queries, and support high availability.

• Support test planning, defect management, and release readiness assessments.

• Establish and support automated and manual validation processes for deployments and platform updates.

• Lead platform regression-test planning and governance, coordinating execution and business validation across delivery partners and business teams.

• Collaborate with other teams to design, build, and operate end-to-end regression testing.

• Participate in post-deployment validation and service-acceptance reviews.

Power Platform

• Build and maintain proprietary, hospitality industry-specific applications that extend D365 F&O functionality.

Security and Licensing

• Apply security, identity, access, and data-protection controls.

• Design and build internal tools for global-scale internal and external user management.

• Secure and manage data endpoints and custom service integrations.

• Own platform security reviews and approvals for D365 F&O changes.

• Own technical review and approval of integration architecture and design, including integration monitoring and operational standards.

• Collaborate with enterprise data and analytics teams to support secure integration between D365 F&O, Microsoft Fabric, OneLake, and downstream reporting platforms.

• Implement and maintain role-based security and segregation of duties in Dynamics 365 F&O.

• Assist the platform team with licensing planning and optimization.

What You Bring:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.

• Minimum 5 to 7 years' experience in a technical role working with Dynamics 365 F&O.

• Minimum 5 years of experience in a technical role working with Dynamics 365 F&O.

• Experience managing complex D365 F&O platform and application updates.

• Development excellence, with a strong command of X++ for customizations and solution extensions.

• Proficiency in SQL, .NET C#, Power Platform, Azure Logic Apps, Power Automate, and Azure DevOps.

• Strong understanding of Application Lifecycle Management (ALM) and DevOps best practices, including source control, branching and merging strategies, code updates, CI/CD pipelines, and release management in an enterprise environment.

• Experience planning and managing enterprise application environments, including provisioning, configuration, backup and recovery, environment refreshes, and platform and application upgrades.

• Experience designing and executing performance and regression testing strategies to validate system scalability, stability, and business functionality across application updates and releases.

• Experience designing and implementing scalable and reliable D365 F&O integration architectures using Data Management Framework (DMF), OData APIs, and business events, including monitoring, observability, and error-handling patterns.

• Leverages AI-enabled tools and automation appropriately to improve the quality, efficiency, and effectiveness of work, while validating outputs and remaining accountable for results.

• Demonstrates curiosity and continuous learning, adapting skills and ways of working as AI capabilities and organizational practices evolve.

• Applies sound judgment, protects information, and considers the impact of AI-enabled work on people and outcomes.

AI-Enabled Engineering

• Designs, builds, integrates, or supports secure, scalable, and reliable AI and agentic AI capabilities.

• Applies enterprise practices for data quality, evaluation, testing, security, observability, documentation, and lifecycle management.

• Designs for fairness, explainability, human oversight, privacy, accessibility, and model portability where relevant.

Certificates

• MB-500 - Microsoft Dynamics 365: Finance and Operations Apps Developer Associate.

• AZ-400 - Designing and Implementing Microsoft DevOps Solutions.

Other Certifications

• PL-400 - Power Platform Developer Associate.
• PL-500 - Power Automate RPA Developer Associate.
• PL-600 - Microsoft Power Platform Solution Architect.
• PL-900 - Power Platform Fundamentals.

Key Skills:

• Lead cross-team initiatives to enhance reliability and availability.

• Drive root cause analysis for major incidents and systemic issues.

• Coordinate with product and engineering leadership on the platform roadmap.

• Architect solutions to improve platform resilience and scalability.

• Provide technical leadership and mentorship across teams.

• Collaborate with security teams to ensure platform compliance.

• Platform and application lifecycle management.

• Service reliability and availability engineering.

• Agile methodology and Scrum.

• Monitoring, observability, and performance tuning.

• Automation and deployment pipelines.

• Security and platform hardening.

• Change management and documentation.

• Azure DevOps, including version control and CI/CD pipelines.

• Data Entities, Data Migration Framework (DMF), and OData integrations.

• Power Platform, including Power Automate, Power Apps, and Dataverse.

• Azure Logic Apps and Azure Functions for workflow automation.

• Microsoft Fabric, OneLake, Azure Synapse, and enterprise data-integration patterns supporting D365 F&O reporting, analytics, and operational data services.

• C#, Python, and SQL coding experience.

Salary Range: $110,000 - $140,000 CAD

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.