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Senior Pre-Sales Technical Consultant

IdemiaSales
Hiring from
Brazil
Work type
Hybrid
Posted
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Purpose

This role provides technical support and expertise to the sales team and customers.

Key Missions

  • Ensures to be the main contact point for technical topics between customers and IDEMIA
  • Acts to understand customer technical needs and identifies potential products in relation to IDEMIAs product roadmap
  • Promotes IDEMIA products and services to customers
  • Provides on-going technical support to sales and contributes towards the preparation of sales presentations, tender responses and proposals
  • Implements projects
  • Collects functional requirement specifications for applicable products with the customer
  • Manages the product selection process and ensures the right product is selected to match customer’s requirement
  • Participates in the project delivery and technical implementation
  • Coordinates final validation for applicable products with customers
  • Mainains a close relationship with technical counterpart of custome
  • Engages constantly in product specification reviews to upsell and influence the next product evolution
  • Assists in quality complaints from customer on delivered products through first level local troubleshooting
  • Supports quality team in the resolution of problem and coordinates response or communication to the customer
  • Promotes and implements standards for custom and complex products for key customers
  • Leads complex troubleshooting and quality complaint resolution
  • Works independently with no supervision

    • Profile & Other Information

    • Senior experience in SIM card, or eUICC, eSIM (essential)
    • Telecom experience
    • Spanish language required
    • Advanced conversational English required (interviews will be conducted in English)
    • Availability to travel 20%
    • Availability for hybrid work (site/home office)

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