Job Description

About the role

As a Senior Product Designer at Collinson, you'll help define the future of digital experiences across Priority Pass and our wider loyalty and travel ecosystem. You will work alongside other Priority Pass+ squad designers to shape and deliver beautifully crafted, user-centred journeys within the Priority Pass+ mobile app. From discovery through to delivery, you will help create a world-class customer experience that meets user needs and supports business goals

In addition to driving end-to-end feature design and helping deliver our product roadmap, you will contribute to the development, adoption and evolution of our design system, helping ensure consistency, accessibility, and cross-platform usability. You’ll work closely with cross-functional teams - product, tech, data, comms and research - and be comfortable influencing at both team and senior stakeholder level.

This is a hands-on role where design craft meets systems thinking, and where you’ll play a key part in creating seamless experiences for millions of global travellers.

Key responsibilities

Lead customer-centric product design from early research through high-fidelity execution and design testing.

Apply design thinking and UX research to uncover insights, validate decisions, and improve the quality of customer experience.

Champion a collaborative and iterative approach, working closely with product managers, engineers, data analysts, and researchers.

Prototype and test rapidly, setting up your own user validation loops to refine solutions quickly.

Contribute to the design system: help define and evolve scalable UI components and design patterns used across products and teams and help drive adoption.

Mentor junior designers and contribute to the design culture through feedback, critique, and practice improvement.

Collaborate with exec-level stakeholders, clearly communicating design rationale and influencing product direction.

Measure the impact of your designs using both qualitative and quantitative data.

Who you are

A hands-on designer with a strong portfolio of end-to-end case studies across mobile and web platforms (with an emphasis on mobile)

Comfortable with product discovery, UX research, and data analysis to inform your design process.

Confident in owning your roadmap, prioritising independently, and driving initiatives forward.

Passionate about accessibility, usability, and inclusion in every detail of your work.

A systematic thinker, able to contribute to the development of a shared design system at scale.

Highly proficient in Figma, with strong expertise in UI craft, prototyping, motion, transitions and micro-interactions, alongside developer handoff workflows.

An excellent communicator, able to present to C-suite stakeholders and align cross-functional teams.

Experience and Skills

5–7+ years in Product/UX Design, preferably in consumer-facing environments.

Proven track record of rapid prototyping and running your own usability tests.

Experience working across product, engineering, and data functions in Agile environments.

Strong knowledge of WCAG and inclusive design standards.

Demonstrable experience in contributing to design systems across large product ecosystems.

Comfortable working across multiple platforms (iOS, Android, responsive web).

Familiarity with tools like Miro, Jira, and Aha! is a plus.

Good grasp of using AI tools like ChatGPT or Claude

Why join Collinson

At Collinson, we craft smart experiences for a global customer base - especially frequent, high-value travellers. With market-leading brands like Priority Pass, and deep relationships in travel, fintech, and loyalty, we offer designers the opportunity to make meaningful impact at scale.

You’ll be part of a supportive, global design community where your voice shapes the future of our digital products. We're growing fast and we’re looking for passionate designers who thrive in cross-functional teams, think systemically, and bring ideas to life with precision and care.

Reward & Benefits: What's in it for me?

We want our people to feel recognised, supported and able to thrive both at work and beyond it.

We offer a competitive reward package designed to support your financial, physical and mental wellbeing, alongside opportunities to learn, develop and be recognised for the contribution you make. Benefits vary by role and location, and full details will be shared as part of the application process.

Equal opportunities: Our commitment to inclusion

Collinson Group is an equal opportunities employer. We welcome applications from people of all backgrounds, identities and experiences, and believe that different perspectives make our business stronger.

About Us

Collinson Group is powered by a culture of innovation, collaboration, and integrity. Our employee experience brings together everything that makes us unique: our strong values, our commitment to sustainability, our recognition programmes, and our inclusive culture. Most importantly, it’s our people who make the difference. At Collinson Group, we’re curious, hardworking, humble, and focused on creating impact together, which is why we’re proud to be recognised as a top workplace.

Why work here?

Better journeys start here — including your own.

Join a growing global business where you can solve meaningful challenges, collaborate with talented people around the world and help shape the future of travel, loyalty and customer experience.

Bring your perspective, grow beyond your role and make an impact that reaches beyond profit.

Your next journey could start here

Our Culture

At Collinson Group, our culture is shaped by how we work as much as what we achieve. We are curious, ambitious and grounded, and we believe the strongest ideas are built together.

Our values — Do the Right Thing, Take Action, One Team and Act Smarter — guide the decisions we make, the way we treat one another and how we deliver for our clients, customers and partners.

We want everyone to have the opportunity to do meaningful work and fulfil their potential. Through learning and development, recognition, wellbeing, inclusion and our commitment to sustainability and community impact, we create an environment where people can grow, contribute and feel that they belong.