Senior Product Manager

Job Summary:

As Senior Product Manager for our Driver and Rider applications, you will take full, end-to-end ownership of product strategy and execution for both the mobile and web experiences used by drivers and riders on our Mobility on Demand platform. This is a true full-cycle ownership role: You'll run and attend lightweight, pragmatic ceremonies suited to a small, high-trust team, not a heavy, formal process, in close partnership with Engineering, along with vision and strategy development for your product area.

This is a hands-on, high-autonomy role suited to someone who wants to run their product area like a business: talking directly to customers, making sharp prioritization calls, and using modern tools, including AI, to move faster without sacrificing quality.

Job Description:

Responsibilities

• Own end-to-end product strategy and roadmap for the Driver and Rider applications (mobile and web).

• Own the full backlog: writing and refining user stories with clear acceptance criteria, setting sprint goals, defining Definition of Done, and making real-time scope trade-off calls as priorities shift.

• Facilitate or attend lightweight, pragmatic agile ceremonies for your team, including standups, sprint planning, reviews, and retros, sized for a small, high-trust team rather than a heavy formal process.

• Conduct customer interviews and discovery to identify market opportunities and validate solutions; strong candidates without this experience will be supported in developing it.

• Use AI tools both to accelerate your own workflow (specs, synthesis, research, documentation) and for rapid prototyping and mockups (e.g., Claude Design, Figma AI, or similar).

• Partner closely with Engineering leadership to rebuild delivery trust and produce visible, credible progress on the modernization effort.

• Work closely with UX/Design throughout discovery and delivery, ensuring product decisions are grounded in solid user research and design rigor rather than made in isolation.

• Apply structured prioritization frameworks (e.g., RICE, weighted scoring, cost of delay) to make roadmap and backlog decisions transparent and defensible to stakeholders.

• Balance long-term technical investment against short-term delivery needs, including build vs. buy vs. partner decisions.

• Identify, track, and actively manage technical debt within your product area.

• Define and monitor quality and performance metrics; use them to drive continuous improvement.

• Deliver clear, compelling updates and presentations to stakeholders at all levels, including executive leadership.

• Support go-to-market activities for your product area, including positioning, launch planning, and enablement content, in partnership with Product Marketing and Sales.

• Act as product evangelist for the Driver and Rider apps, internally and with customers.

Qualifications

• 5+ years of experience in a B2B product management role for a technology company.

• Proven experience owning both mobile and web application products (any platform: native, hybrid, or cross-platform experience all considered).

• Strong track record of full-cycle agile ownership, comfortable operating as both product owner and de facto scrum master, including story writing, acceptance criteria, ceremony facilitation, and unblocking your own team.

• Hands-on experience applying structured prioritization frameworks (e.g., RICE, MoSCoW, weighted scoring).

• Practical, hands-on experience using AI tools in product work, both for prototyping/mockups and for day-to-day PM workflow.

• Customer interview and discovery experience strongly preferred; we will invest in developing this skill for an otherwise exceptional candidate.

• Transit, transportation, or mobility industry experience is a plus, but not required.

• Excellent business acumen and a proven ability to build strong relationships with customers and cross-functional stakeholders.

• Comfortable presenting to influencers, senior executives, and industry audiences.

• Experience with Agile/Scrum delivery methodology.

• Bachelor's degree or equivalent practical experience.

• Ability to travel periodically within North America for customer visits.

In the USA, this job profile is EXEMPT and will be not eligible for paid overtime.

Worker Type:

Regular

Number of Openings Available:

1

About Us

Here at Trapeze, we strive to ensure that our employees succeed in all aspects of their career. Our culture provides individuals with the ability and opportunity to collaborate, learn and grow. We encourage our employees to openly contribute ideas, whether you are a student, graduate, or current member of the team. From day one, you will be assigned tasks that are meaningful to both the success of our business and your career development.

Building strong and long-lasting relationships are a vital component to working with us. The connections you create, will be with individuals who care about your success and are driven to make a difference. We will provide you with the resources, responsibility, guidance and freedom needed to be successful. You can join our team today and create a long-term gateway to a fulfilling career.

We offer opportunities to work in various locations, move departments and expand your responsibilities. At Trapeze we won’t just give you a job, we will welcome you to a team who opens doors to endless possibilities.

We thank all applicants for their interest; however, only those who qualify for an interview will be contacted. *Professional recruiting agents or consultants need not call.

Trapeze is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited. Please inform us if you have a disability or special need that requires accommodation.

Trapeze Group works with public transit agencies and their communities to develop and deliver smarter, more effective public transit solutions. For more than 25 years we have been Here for the Journey, evolving with our customers around the world to helping them move people from point A to Z, and everywhere in between.

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