Senior Product Manager - B2C Retail

Job Description

The Role

As Senior Product Manager, the postholder will lead the strategy, discovery and delivery of a key capability area, owning the roadmap, driving alignment with business goals, and leading cross-functional teams to build scalable, high-impact solutions, ensuring innovation, alignment with market needs and seamless execution.

This is a high-autonomy role for someone experienced in managing complex products and stakeholders, with a track record of delivering value in fast-paced, collaborative environments.

Key Responsibilities

• Develop and drive a clear, innovative product roadmap, securing buy-in from internal and external stakeholders.
• Lead the end-to-end definition, development and delivery of digital experiences that enhance customer engagement.
• Oversee product launches, collaborating with leadership, engineering and cross-functional teams.
• Translate business needs into high-quality product requirements and secure alignment across teams.
• Utilise data-driven insights to define new features, optimise existing products and drive business outcomes.
• Work closely with engineering, UX/UI and delivery to ensure seamless execution.
• Establish mechanisms for cross-functional collaboration, stakeholder management and issue resolution.
• Continuously analyse market trends, competitor insights and performance metrics to inform strategy.

Knowledge, Skills and Behaviours

Essential

• Proven track record of building and scaling successful digital products.
• Experience in product management within a tech-first, customer-centric environment.
• Strong expertise in agile methodologies, rapid prototyping and data-driven decision-making.
• Ability to own and drive product roadmaps while aligning with business priorities.
• Exceptional stakeholder management and cross-functional collaboration skills.
• Strong analytical mindset, with experience in data analysis, market research and business case development.
• Skilled in mentoring and leading product teams to deliver high-impact results.
• Excellent problem-solving, decision-making and prioritisation abilities.

Reward & Benefits: What's in it for me?

We want our people to feel recognised, supported and able to thrive both at work and beyond it.

We offer a competitive reward package designed to support your financial, physical and mental wellbeing, alongside opportunities to learn, develop and be recognised for the contribution you make. Benefits vary by role and location, and full details will be shared as part of the application process.

Equal opportunities: Our commitment to inclusion

Collinson Group is an equal opportunities employer. We welcome applications from people of all backgrounds, identities and experiences, and believe that different perspectives make our business stronger.

About Us

Collinson Group is powered by a culture of innovation, collaboration, and integrity. Our employee experience brings together everything that makes us unique: our strong values, our commitment to sustainability, our recognition programmes, and our inclusive culture. Most importantly, it’s our people who make the difference. At Collinson Group, we’re curious, hardworking, humble, and focused on creating impact together, which is why we’re proud to be recognised as a top workplace.

Why work here?

Better journeys start here — including your own.

Join a growing global business where you can solve meaningful challenges, collaborate with talented people around the world and help shape the future of travel, loyalty and customer experience.

Bring your perspective, grow beyond your role and make an impact that reaches beyond profit.

Your next journey could start here

Our Culture

At Collinson Group, our culture is shaped by how we work as much as what we achieve. We are curious, ambitious and grounded, and we believe the strongest ideas are built together.

Our values — Do the Right Thing, Take Action, One Team and Act Smarter — guide the decisions we make, the way we treat one another and how we deliver for our clients, customers and partners.

We want everyone to have the opportunity to do meaningful work and fulfil their potential. Through learning and development, recognition, wellbeing, inclusion and our commitment to sustainability and community impact, we create an environment where people can grow, contribute and feel that they belong.