Senior Product Manager - Customer Experience

Location: Bangalore, India About ZAGENO ZAGENO provides the largest online marketplace for life science lab supplies, acting as a comprehensive hub for scientists, lab managers, and procurement leaders. Our platform streamlines the procurement process, enabling users to compare products, identify alternatives, monitor deliveries, and communicate order statuses in real-time. This efficiency accelerates innovation by freeing up valuable time. Through advanced AI, ZAGENO bolsters supply chain resilience and delivers a superior customer experience. Our seamless integration with existing systems boosts productivity, making the online purchase of research materials convenient, efficient, and reliable. We are dedicated to innovation, excellence, and cultivating a supportive and dynamic work environment. About the Role We are seeking a Senior Product Manager – Customer Experience to shape the core experience for researchers and scientists using ZAGENO. You will own the end-to-end customer journey, from search and product discovery to lab supply shopping and checkout. This role demands a user-obsessed, data-driven product leader who can translate complex research needs into intuitive, AI-powered experiences. You will work at the intersection of marketplaces, personalization, and AI to ensure ZAGENO delivers a seamless, intelligent, and motivating platform for scientists worldwide. Key Responsibilities Define and own the vision and roadmap for customer experience across search, discovery, merchandising, and checkout. Leverage AI/ML to power personalized recommendations, smarter discovery, and intuitive navigation. Build a deep understanding of customer personas—their workflows, motivations, and pain points—and translate insights into product solutions. Partner with Design, Engineering, and Data Science to ship engaging, scalable, and user-friendly features. Define and track experience metrics (engagement, conversion, satisfaction, retention) to guide prioritization. Collaborate with Commercial and Operations teams to ensure experiences align with business growth objectives. About You 5–8 years of product management experience, with strong exposure to marketplaces, search/discovery, or ecommerce platforms. Proven track record of building user-centric products with measurable impact. Experience with AI/ML-powered personalization or recommendation systems. Strong analytical skills and comfort with data, experimentation, and A/B testing. Exceptional communication and cross-functional leadership skills. High bias for action, ability to prioritize in fast-paced environments. Why Join ZAGENO? Own and scale the experience for one of the most important user groups in the Pharma & Biotech sector. Work on cutting-edge AI-driven experiences that impact real-world research. Competitive salary, benefits, flexible PTO, and professional growth opportunities.