Senior Product Manager, Customer-Facing

About the company

Our client is a fast-growing software company.

The role

Raydar is recruiting for this role on behalf of our client. Own a portfolio of enterprise accounts from first rollout through ongoing tuning and growth. Serve as the bridge between customers and the product organization, while helping establish the working practices for a brand-new function.

What you'll do

- Manage a set of accounts from start to finish, learning each client's business, scoping and launching solutions, and finding new areas of use.

- Lead strategic discussions with senior customer stakeholders, presenting value, quantifying return and backing claims with data.

- Get hands-on when needed to investigate unexpected system behavior, adjust configurations and meet regulatory obligations.

- Relay what customers tell you and the gaps you observe to the product team so they shape the roadmap.

- Contribute to the standards and repeatable processes of the function as it grows.

What we're looking for

- 5+ years of experience, including substantial work directly with customers, leading meetings and owning relationships.

- A product background or sharp product instincts, with the ability to link strategy to hands-on delivery.

- Ease working through unclear situations and taking full ownership in a rapidly changing, build-oriented setting.

- Strong analytical instincts: reading metrics, articulating return on investment and reaching practical conclusions from data.

- Technical product understanding, including grasp of product concepts and basic troubleshooting.

- Ability to work hybrid in San Francisco, four days a week in the office.

Bonus points

- Prior experience in a customer-facing product or technical solutions role at a startup, or in management or strategy consulting.

- Experience in B2B SaaS or a regulated sector such as financial services or healthcare.

- Familiarity with AI productivity tools and SQL.

Compensation and benefits

- Base salary: USD 150,000 to 250,000 per year

- Equity

- Health, dental and vision coverage

- Retirement plan with employer match

- Unlimited paid time off

Location and work model

- San Francisco, CA, United States

- Hybrid, 4 days per week in office

- Full-time