Senior Product Operations Specialist

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires. Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan. We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster. About the Team Careem Pay is the fintech arm of Careem, operating within the super-app ecosystem (as a start up within the company) to deliver seamless payments, money transfers, and financial services to millions of customers across the region. About the Role We're looking for a sharp, data-driven individual to own the end-to-end release cycle, funnel optimisation, and Martech performance for all customer-facing Careem Pay assets. This is a high-visibility role at the intersection of product, data, and growth. You'll be the operational backbone of the Pay product engine, making sure every digital touchpoint is positioned intelligently and every customer sees the right message at the right moment in their journey. You'll bring structure to complexity, use data to drive decisions, and apply an AI-first mindset to how the team operates. If you enjoy turning a messy, multi-channel growth surface into a well-oiled machine, and want to do it in one of the region's most dynamic fintech environments, this role is for you. What You’ll Do Lead the GTM, and product launches post development till full scale up. Own the user funnel with data insights to define and inform the roadmap. Own the setup of touch points throughout, in and outside the Careem app. Own the management of all growth touchpoints across the super-app (banners, widgets, shortcuts, vertical tile), Careem Plus loyalty surfaces, and marketing channels. Define and maintain a structured asset calendar, ensuring every channel is always live, correctly targeted, and aligned to active growth priorities. Manage rapid experimentation cycles, spinning assets up and down with speed and rigour. Serve as the primary growth ops interface with the Product, Engineering, Growth, Marketing, and Loyalty teams, translating business needs into operational actions. Partner with the growth and analytics teams on experiment design, holdout groups, and incrementality measurement. Coordinate with the creative and marketing teams to ensure assets are produced on time, on-brand, and correctly deployed. Own documentation of all operational processes, configurations, and segment definitions. What You’ll Need 3+ years of experience in product operations, growth operations, digital marketing operations, or a closely related discipline. Proven track record of creating scalable operating processes for every growth asset type, from intake and briefing to build, QA, launch, and post-launch review. Strong data-first mindset, you've worked with analytics tools such as Amplitude or similar products and can read data beyond the obvious signals, combined with a strong understanding of customer lifecycle management and audience segmentation principles. Strong SQL skills, you're comfortable writing complex queries, building audience segments, and doing your own data analysis without waiting for a data analyst. Excellent project management skills, you can manage multiple concurrent workstreams without dropping the ball. Strong communicator, able to write clearly, present confidently to senior stakeholders, and influence without authority. Genuine enthusiasm for AI tools and their application to operational and analytical problems. Experience working in a super-app, loyalty programs, or fintech related fields is a plus. What we’ll provide you We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to: Work and learn from great minds by joining a community of inspiring colleagues. Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential. Explore new opportunities to learn and grow every day. Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.) Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.