Senior Product Owner (CMS Optimizely)

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Why this role Matters:

The Salvation Army has launched a new Optimizely content management system and digital experience platform — the front door for millions of Australians who come to us for help, to give, or to find out who we are. We're seeking an experienced Senior Product Owner to take end-to-end ownership of the platform and the value it delivers.

Whether you're currently a Product Owner, Digital Product Manager, Delivery Lead or Senior Business Analyst working on an enterprise CMS or DXP, this is an opportunity to bring your expertise to a platform where the work has genuine social impact.

About the Role:

This is a permanent, full time, hybrid role based at our Blackburn, Melbourne office (2 days per week in the office).

As Senior Product Owner, you'll be the single point of accountability for one ranked platform backlog and in collaboration, you'll decide what the team works on next. Working in two-week sprints with internal specialists and external delivery partners, you'll turn organisational need into small, well-formed increments, set a clear sprint goal, and accept completed work against a shared definition of done — with the focus on frequent, low-risk releases and on learning from what's completed. 

Key Responsibilities:

• Own and communicate the product vision, roadmap and prioritised backlog, focused on outcomes and customer value

• Lead Agile delivery, including sprint planning, refinement, reviews, retrospectives and acceptance of completed work

• Drive quality and continuous improvement, including UAT, release readiness, post-release evaluation, defect management and technical debt

• Balance delivery capacity and priorities across internal teams and external delivery partners

• Partner with Digital Marketing to deliver experimentation, personalisation and optimisation initiatives

• Ensure governance, security, privacy and accessibility requirements are embedded throughout product development

• Report on delivery, product performance and investment to senior leadership

• Manage vendor relationships and commercial arrangements to maximise value and delivery outcomes

About You:

• Significant experience as a Product Owner, Senior Product Owner or Digital Product Manager for an enterprise CMS or digital experience platform (essential)

• Deep, hands-on agile delivery experience — sprint planning, refinement, reviews and retrospectives

• Demonstrated backlog ownership end to end: refinement, ranking, story writing, acceptance criteria and capacity allocation

• Highly developed stakeholder management and influencing skills across complex environments with competing priorities

• Strong digital marketing grounding, including SEO, conversion optimisation, personalisation and marketing technology

• Experience working within a sprint cadence alongside an external delivery partner or vendor development team (an advantage)

• Optimizely (or equivalent DXP) experience (an advantage)

• Product ownership or agile certification — CSPO, PSPO, SAFe POPM or ICAgile (an advantage)

• Experience managing budgets, vendors and statements of work within a digital delivery environment (an advantage)

Why Work For Us:

• Eligible employees can access NFP Salary Packaging (up to $15,900 tax free) plus meals and entertainment benefit ($2,650)

• Generous paid Parental Leave for primary (12 weeks) and secondary carers + Purchased Leave Scheme (up to 8 weeks) + Workplace Support Leave (5 days) for volunteering in Salvos initiatives

• Flexible and hybrid WFH arrangements, access to Fitness Passport and Consumer Discounts

• Access to EAP and health & wellness initiatives

• Ongoing training and development opportunities that enhance on the job skills and proficiency

• Rewarding and fulfilling purpose driven careers that have positive and sustainable social impacts

How to Apply:

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration

About Us

Check out how we’re bringing some more good in the world.

Why work with the Salvos?

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services.

When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis.

So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you.

Benefits

Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits.

Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more.

Diversity & Inclusion

The Salvation Army encourages people from all backgrounds, abilities, and identities to apply.

We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.

Our Recruitment Process

Check out our career page to find out more about our recruitment process and what its like to work at the Salvos.

Interested in volunteering with the Salvos?

We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer.

Whatever your skillset, availability, or areas of interest, we are keen to hear from you.

Check out our volunteer opportunities here.