Senior Product Specialist ( LAN/WLAN)

Overview

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

PURPOSE

As a Senior Product Specialist, you will provide operational, commercial and lifecycle support to the Product Managers responsible for the Connectivity portfolio within the Communications & Data Exchange Business Unit, serving the global Air Transport Industry (ATI). The portfolio covers LAN/WLAN, mobile and wireless connectivity, and cybersecurity solutions.

Reporting to the Product Portfolio Manager, you will work closely with Product Managers, Solution Engineers, Business Development Managers and cross-functional teams. You will coordinate day-to-day product activities while strategic ownership of product strategy, roadmaps, investment priorities, major sales and marketing initiatives, and new partner selection remains with the accountable Product Manager.

You will help keep products commercially and operationally ready by coordinating partners, pricing and catalogue updates, billing clarifications, product documentation, governance actions, reporting, opportunity support and stakeholder requests.

KEY RESPONSIBILITIES

Portfolio operations and lifecycle support

• Support Product Managers across the product lifecycle, coordinating productization, launch readiness, in-life updates, governance actions and retirement activities under their direction.

• Maintain current product information across LAN/WLAN, mobile and wireless connectivity, and cybersecurity, including capabilities, dependencies, delivery models and partner inputs.

• Collect and analyse customer, sales, service-performance and operational feedback, highlighting recurring issues, improvement opportunities and decisions required from the Product Manager.

• Track actions, risks, dependencies and agreed improvements, and follow up with owners to support timely resolution and continuous product readiness.

Partner, pricing, billing and commercial coordination

• Coordinate regular operational engagement with technology and service partners, following up on product updates, quotations, technical information, documentation, training and agreed actions.

• Support pricing and catalogue maintenance by gathering cost inputs, validating product and service structures, coordinating updates and escalating gaps or exceptions to the Product Manager.

• Assist with billing-related questions, product codes, ordering flows, quote-to-bill clarifications and commercial data, working with Finance, Commercial, Procurement, Operations and other relevant teams.

• Maintain accurate records of partner commitments, commercial updates, product changes and decisions, ensuring stakeholders work from current and approved information.

Sales, solution engineering and stakeholder support

• Act as a first point of coordination for routine product requests from Solution Engineers, Business Development Managers, Sales, bid teams and other internal stakeholders.

• Provide product information, documentation, pricing inputs, partner material and status updates, and route strategic, contractual or non-standard decisions to the accountable Product Manager.

• Support bids and customer opportunities as a product subject-matter contributor, coordinating responses and ensuring proposed solutions align with approved product scope and commercial rules.

• Contribute inputs to sales enablement, use cases, value propositions, competitive material, training and go-to-market activities led by Product Management and Product Marketing.

• Work with Delivery, Support and Operations teams to clarify product processes, address readiness gaps and improve the end-to-end experience for customers and internal teams.

• Prepare dashboards, reports and management updates covering requests, pricing actions, partner activities, lifecycle status, risks and product performance.

Governance, documentation and capability building

• Maintain product documentation, process guidance, decision logs and repositories, supporting compliance with SITA governance and product lifecycle requirements.

• Build expertise through training, partner briefings, market monitoring and relevant professional accreditation, keeping knowledge current across the Connectivity portfolio.

Qualifications

EXPERIENCE

• Experienced practitioner able to work independently, typically with 3+ years of relevant experience in product operations, product support, commercial operations, technical pre-sales, service management or a related role.
• Experience coordinating activities across Product Management, Sales, Solution Engineering, Finance, Procurement, Delivery, Support and external partners in a B2B technology environment.
• Experience with pricing or catalogue updates, partner coordination, product documentation, reporting, billing or quote-to-order processes is highly desirable.
• Experience in telecommunications, managed connectivity, cybersecurity, IT operations or Air Transport Industry technology is an advantage.
• Basic experience of coordinating the work of others (for example, coordinating virtual or cross-functional workstreams).
• Good financial and commercial acumen, with confidence working with pricing, cost, billing and performance data.
• Ability to communicate clearly, organise multiple requests and gain stakeholders' cooperation across different functions and regions.
• Understanding of airline and airport operational environments, technology trends and customer needs is a plus.

• Bachelor’s degree in Engineering

DOMAIN COMPETENCIES

• Enterprise LAN switching, WLAN, Wi-Fi, access points, controllers, SD-LAN and cloud-managed networking
• Cisco, Aruba and Juniper/Mist networking portfolios and associated partner ecosystems
• Mobile and wireless connectivity, including 4G/5G, private mobile networks, MDA, MiFi, eSIM/SIM and satellite/LEO services
• Cybersecurity services and technologies, including firewalls, SASE/SSE, DLP/CASB, network access control, segmentation, OT/IoT security, SOC services and privileged access management
• Product pricing, catalogue, ordering, billing and quote-to-service processes
• Managed-service, multi-site and multi-tenant operating models
• Partner, vendor and stakeholder relationship coordination
• Requirements analysis and product documentation
• Commercial acumen and data-driven reporting
• Communicating complex Product information clearly

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Starting Compensation

Starting Compensation

Compensation Note

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