Senior Project Manager

Job Title: Senior Project Manager Location: NYC (Hybrid) Reports To: Director of Client Partnerships or Director of Product Management About thelab We’re thelab: part creative studio, part production powerhouse, and all about solving real problems with smart, scalable solutions. From concept to commerce, we work with top-tier brands to create bold ideas and make them real across every touchpoint. We build things that move fast and scale smarter, and we have a lot of fun doing it. We’re a team of strategists, creatives, devs, and doers who believe collaboration isn’t a buzzword; it’s our baseline. No egos. Just smart people making great work together. The Role We’re looking for a Senior Project Manager to join our growing team. You’ll help lead the charge for one of our fastest growing clients. This will include fast-moving, multi-channel digital projects, especially focused in e-commerce. If you’re someone who thrives in a creative and tech-driven environment, loves getting into the details, and knows how to keep everyone and everything on track, this could be the role for you. What You’ll Do Lead and manage Shopify-powered web and e-commerce projects from kickoff to launch and strategic growth over time Own project plans, timelines, resourcing, budgets, and day-to-day communications Serve as the main point of contact between clients, developers, creatives, and strategists Translate business goals and client feedback into actionable tasks and timelines Collaborate with Shopify developers to scope technical features and functionality Help review and test work before it goes out the door—no pixel or product tile out of place Communicate clearly, proactively, and with a sense of calm urgency, even when things change (because they will) What You Bring 5-7 years of experience in project management, preferably at a digital or creative agency Hands-on experience managing Shopify projects (Shopify Plus is a big plus) Familiarity with e-commerce flows, UX best practices, and web development processes Strong communication and collaboration skills—you know when to escalate and when to dig in Comfort working in various project management tools A proactive, solution-oriented mindset—you anticipate blockers and solve them before they become problems A healthy respect for creative, strategic, and technical thinking—you know how to speak everyone's language Nice to Have Experience with headless Shopify or third-party Shopify integrations Familiarity with platforms like Figma, Klaviyo, Gsuite or Recharge Agency experience with multiple stakeholders or multi-brand portfolios Why You’ll Love Working Here A culture of creativity, collaboration, and zero ego Projects that push boundaries, not just pixels Work that blends brand, content, and commerce Smart, supportive teammates who have your back Real opportunities for growth Details Hybrid schedule - in Madison Square Park office Tuesday-Thursday Salary 100,000-110,000 Full benefits include Anthem BCBS Heath Insurance, 401k Safe Harbor Match, Unlimited PTO, and great snacks