Senior Regional Director - Fitness

Job Title: Senior Regional Director - Fitness Department: Fitness/Operations Reports to: SVP Operations Job Type: Exempt Travel: Up tp 50% Arch Amenities Group Wellness-driven. Hospitality-focused. Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences. We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive. With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service. The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact. If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience. Job Summary: The Senior Regional Director -- Fitness is responsible for leading and managing a portfolio of regional fitness sites, ranging from high-traffic corporate wellness centers and multi-tenant amenity spaces to exclusive, member-only fitness facilities. This role provides strategic and operational leadership across a diverse range of client accounts, ensuring consistent service excellence, financial performance, team development, and client satisfaction. Key Responsibilities: Regional Oversight & Leadership Provide strategic leadership to Fitness Directors, Managers, and onsite teams across multiple fitness centers. Ensure high performance and operational consistency across all locations in the region. Translate organizational goals into regional execution plans that drive key performance indicators (KPIs). Foster a high-performing, engaged regional team culture aligned with Arch Amenities Group's service standards. Client Relationship Management Serve as the primary point of contact for clients at each location, ensuring strong relationships and satisfaction. Proactively address client concerns, provide operational recommendations, and drive client retention. Lead quarterly business reviews with key clients to review performance, utilization, and service metrics. Financial & Operational Management Oversee regional budgets, financial reporting, forecasting, and expense control to meet revenue and profit targets. Monitor performance against goals and KPIs; take corrective actions to achieve results when necessary. Support teams in managing day-to-day operations, including staffing, payroll, inventory, and compliance. Review and approve capital improvement plans and equipment investments. Talent Development & Team Management Lead recruitment, hiring, training, and onboarding of Fitness Directors and key team members. Provide ongoing mentorship, coaching, and performance feedback to site leaders. Create succession planning strategies and support internal career development. Ensure team compliance with safety standards, certifications, and industry regulations. Sales, Marketing & Program Development Support site-level and regional marketing and sales efforts to increase membership and participation. Oversee fitness programming strategy to ensure relevance, innovation, and revenue generation. Implement and track promotional initiatives that increase visibility and drive engagement across all centers. New Site Implementation & Growth Lead or support pre-opening planning, staffing, and operational setup for new fitness sites within the region. Contribute to business development efforts, including site visits, proposals, pro formas, and presentations. Qualifications: Education & Certifications Bachelor's degree in Exercise Science, Health Promotion, Hospitality, Business Administration, or related field required. Master's degree preferred. National fitness certification (e.g., ACE, NASM, ACSM, AFAA) strongly preferred. CPR/AED and First Aid certification required. Experience Minimum of 5--7 years of multi-site leadership experience in the fitness, wellness, or hospitality industry. Proven track record in managing client relationships, team leadership, and operational execution. Strong background in budgeting, revenue management, and driving performance in complex operations. Experience in corporate fitness, tenant amenities, or luxury wellness environments is highly desirable. Skills & Competencies Strategic thinker and tactical executor with strong organizational and analytical skills. Exceptional interpersonal, communication, and negotiation abilities. Inspirational leader who can build and scale high-performance teams. Proficient in Microsoft Office 365, fitness center software, CRM systems, and reporting tools. Work Environment & Travel Requires up to 50% travel to client sites within the assigned region. Must be available to work a flexible schedule, including some evenings, weekends, and holidays. Physical Requirements Light physical work, including lifting up to 20 lbs occasionally. Regular physical activities such as standing, walking, reaching, kneeling, and using fitness equipment. Must be able to operate computers, office tools, and fitness machines. May involve exposure to noise, cleaning chemicals, and mechanical equipment.     Essential Function Seldom Occasionally Frequently Stationary Position -- Sitting or Standing X Active Position -- Walking, jogging, running X Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate X Climb/Balance -- Stairs, ladders, ropes, equipment, beams X Stoop/kneel/crouch or crawl -- Position self, move X Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information X See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess X Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less X Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more X Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool. X DISCLAIMER The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position. Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.