Overview
As a Senior Relocation Consultant, you are responsible for assisting the Team Lead in providing comprehensive relocation services for corporate clients and their transferring families. You are responsible for the successful service delivery of all relocation services utilized by clients, including relocation policy counseling, home marketing assistance, Buyer Value Option (BVO), Guaranteed Buy out (GBO) administration, home search/home purchase services, mortgage assistance, temporary living assistance, household goods move management, financial administration, etc. The Senior Relocation Consultant also monitors the performance and timely response of vendors assigned to assist with or support, the above activities. The Senior Relocation Consultant also acts as a mentor and first line of escalation for the Level 1 and 2 Relocation Consultants in the organization.
Responsibilities
Review and explain relocation policies, procedures, and benefits to transferees.
Manage policy components to assure compliance.
Thoroughly explain home sale programs to transferees.
Assist transferees with contract negotiations, review and approve contracts with bona fide outside buyers, review and approve inspections, negotiate repairs if necessary, and aid transferees and agents with the closing of the property with outside buyers.
Monitor progress and assure transferees satisfaction with service.
Demonstrate professionalism in all aspects, from communication and presentation to appearance and interactions, consistently exceeding expectations with clients and in the organization.
Assess transferee needs and provide services and resources to meet those needs.
Manage and coordinate services and benefits to possibly include temporary living, home marketing, and home sale, BVO, GBO mortgage (consultation and/or resources), home purchase, rental-departure and destination, expense management, household goods movement, set up candidate tours, and any future approved services.
Coordinate and communicate with the Team Lead, appropriate internal and external service providers, and appropriate client contact regarding the day-to-day management of assigned transferee activity.
Monitor progress and ensure the transferee’s satisfaction with services.
Mentor Level 1 and 2 Relocation Consultants
Identify and execute training needs and develop learning objectives aligned with business goals.
Qualifications
Real Estate License encouraged.
5+ years of demonstrated experience in real estate and/or corporate relocation.
2+ years of college or strong academic history preferred.
Very good organizational, communication, and interpersonal skills
Strong computer, database, and Microsoft Office experience.
Demonstrate a commitment to living our core values in every aspect of your work. Uphold the principles of integrity, teamwork, and continuous improvement to foster a positive and inclusive work environment.
CRP designation is not required but encouraged.
Demonstrates a track record of achieving satisfactory home sale ratios, exceptional customer satisfaction ratings, and meeting or surpassing referral capture ratios.
Exhibits positive behavior and takes personal responsibility, contributing as a constructive and uplifting presence within the department.
About
About CapRelo
CapRelo is a technology-driven company focused on delivering best in class relocation and assignment services on a global platform. Our goal is to make the relocation process easy for everyone involved. Our employees simplify and streamline the complexities of relocation through capabilities like move management services, home sale and purchase, property management, destination services, expense administration, and consultation on domestic and international relocation policies. At CapRelo, we strive to attract the best and the brightest who will bring their unique abilities and help take our company to the next level. If you are looking for an organization where you can use your talents and have a real impact on company performance – you’ve come to the right place.
Benefits
In addition to comprehensive medical, dental, and vision insurance, CapRelo offers:
World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k)
Recruitment and customer referral bonuses
Company-paid life insurance and accidental death benefits
Voluntary protection programs for employees and their families
Service recognition programs
Safety & performance bonuses
Tuition reimbursement and student loan repayment assistance
Discounted membership @ Gold’s Gyms (corporate locations) nationwide
Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families
Medical and Dependent Care Flexible Spending Accounts (FSAs)
Health Savings Account (HSA) with employer matching contribution
Equal Opportunity/Affirmative Action Employer