Senior Retail Executive

As Senior Retailer Executive, you will support the delivery of a high-performing retailer network by helping retailers with onboarding, operational queries, issue resolution, compliance support, reporting and continuous improvement. This is a varied operational role that combines retailer engagement, service management, data analysis, project coordination and cross-functional collaboration. You will work closely with teams across Operations, Regulatory & Compliance, Finance, Data & Technology, Logistics, Communications and Customer Experience to ensure retailers receive timely, practical and effective support. This role is ideal for someone with strong operational judgement, excellent stakeholder management skills, a practical problem-solving mindset and the ability to turn data and insight into action. What You’ll Do Manage retailer and consumer cases through Abtran Connect / CRM, ensuring timely, high-quality resolution and strong service delivery. Coordinate issue resolution across Customer Service, Data & Technology, Finance, Logistics, Compliance and Communications teams. Support retailer portal and membership administration, ensuring registrations, updates and data are accurate and well maintained. Assist retailers with onboarding, compliance queries, operational readiness and day-to-day support. Coordinate retailer-facing initiatives, including timelines, stakeholders, reporting, administration and follow-up actions. Troubleshoot operational challenges including RVM issues, take-back process gaps and store-level escalations. Track actions from retailer meetings, store visits, operational reviews and escalations, ensuring follow-through to completion. Produce and analyse retailer performance reports, including redemption, RVM, retailer activity and operational trends. Maintain retailer templates, operational guidance, support documentation, SOPs and QMS materials. Support continuous improvement across the Retail function and provide operational backfill for the Retail Manager when required. Who You Are An experienced retail operations, customer service, compliance or membership administration professional with strong operational delivery skills. Highly organised, structured and comfortable managing multiple workstreams, competing priorities and time-sensitive actions. A confident communicator who can build strong relationships with retailers, internal teams and external service providers. A practical problem solver who can analyse issues, identify root causes and coordinate solutions through to completion. Data-driven, with the ability to interpret trends, KPIs and operational insights to support decision-making. Comfortable working in a high-compliance environment with strong governance, audit and documentation expectations. A collaborative team player who can influence, coach and support others while maintaining high standards. Skills and Experience Essential Minimum 5 years’ experience in retail operations, customer service, compliance, membership administration or a similar high-volume operational environment. Strong project coordination or project management experience, with the ability to manage timelines, stakeholders, risks and follow-up actions. Experience analysing operational issues, making recommendations and supporting implementation of improvements. Proven data reporting, validation and analysis skills, including the ability to identify patterns, trends and operational insights. Strong stakeholder management skills and experience working across multiple teams or functions. Experience maintaining SOPs, QMS documentation, audit-ready processes or similar operational governance materials is an advantage. Proven ability to manage competing priorities in a busy, fast-paced environment. Desirable Experience in FMCG, retail, supply chain, environmental services, waste, sustainability or Extended Producer Responsibility environments. Familiarity with RVM systems, automated collection technologies or retailer redemption processes. Experience representing an organisation at industry forums, retailer briefings or multi-stakeholder meetings. Qualifications in project management, operations, analytics, retail management, sustainability, environmental management or a related area. Experience supporting non-compliance workflows or working in a regulated operational environment. Why Join Us? This is an opportunity to contribute to a national sustainability initiative while working in a collaborative, purpose-led organisation. You will play an important role in supporting retailers across Ireland and helping to strengthen the performance of the Deposit Return Scheme. Benefits Include: Company Pension Scheme Bonus Company Health Insurance Scheme Employee Assistance Programme Onsite parking & subsidised canteen Flexible & hybrid working 23 days annual leave plus 2 company days Sports & Social Club