Job Description
Are you motivated by working at the intersection of regulation, data, and governance – and want to support how a large bank handles recorded communications responsibly and compliantly?
We are looking for a Senior Risk & Controls Officer to support the Recorded Communications area within Business Controls and Product Management (BCPM). In this role, you will work closely with recorded communications specialists and contribute to ensuring that voice and written communications across the Danske Bank Group are governed, controlled, and documented in line with regulatory and data protection requirements.
Recorded Communications is the business owner of large volumes of recorded voice and written communications across the Group. The team defines and maintains the governance framework based on input from Legal, Compliance, and Data Protection Office, acts as a gatekeeper for solutions and processes, and ensures that relevant business procedures and documentation are up to date.
You will collaborate with colleagues across BCPM and engage with a broad range of stakeholders in the 1st, 2nd, and 3rd Line of Defence, as well as IT, HR, and Front Office.
This role could be located in Warsaw, Poland or Vilnius, Lithuania. The role does not include the relocation package. Danske Bank supports workplace flexibility (we currently use a hybrid work model, where at least 3 days a week we work in the office).
Key responsibilities:
Your primary tasks will include, but are not limited to:
- Supporting the recorded communications team in the governance and operation of recording solutions across the Group.
- Drafting, maintaining and improving SQL queries to extract and analyze large and complex data sets related to recorded communications.
- Performing controls and verifications of correct system set-up for recorded communications, including follow-up on identified issues.
- Producing statistics, analysis, and management information for relevant stakeholders.
- Maintaining and updating business procedures, navigation sheets, and other governance documentation.
- Contributing to the implementation of regulatory requirements related to recorded communications, including GDPR and other data protection obligations.
- Working closely with IT, Compliance, Legal, HR, and Front Office to support implementation of changes, resolve issues, and ensure robust end-to-end processes.
- Identifying opportunities to improve existing processes, controls, and documentation within recorded communications.
About you:
We are looking for a collaborative and structured colleague who is curious about regulation, data, and governance, and who enjoys working with both people and data.
You do not need to meet all requirements from day one – we will support you through onboarding and relevant training.
We imagine that you:
- Have 3-5 years of relevant experience.
- Have strong data skills and experience working with tools such as SQL, or similar.
- Have experience working with large data sets (e.g. data collection, analysis, quality assurance, or reporting).
- Are comfortable working with Excel, including large data sets and structured analysis.
- Have an interest in regulatory topics such as GDPR and record keeping requirements, or are motivated to learn.
- Communicate clearly and professionally in English, both written and spoken. Knowledge of a Scandinavian language is an advantage.
- Enjoy stakeholder engagement and working closely with colleagues across functions, countries, and levels of seniority across the Group.
- Thrive in a diverse and collaborative team environment and value different perspectives and ways of working.
- Are service minded, analytical, and able to explain complex topics to different stakeholders.
It is considered an advantage if you have:
- Experience translating business or regulatory requirements into operational or technical requirements.
- Experience working in a regulated environment (e.g. financial services).
We offer:
If based in Lithuania, your monthly salary would range from
2640 EUR to
3960 EUR gross (based on your competencies relevant for the job).
Additionally, each Danske Bank Lithuania employee receives employee benefits package which includes:
- Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
- Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
- Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
- Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
- Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.
See all the benefits HERE.
Your job function (position) in the job contract will be Risk & Control.
If you are interested in the role and would like to know more, you are welcome to contact
Louise Andersson, Leader of Regulatory Risk Testing & Assurance, BCPM Controls Office via LinkedIn. The department is currently growing and we are seeking candidates with varying levels of experience. If you are interested but feel this role is not the right fit, we encourage you to explore other open positions within the department on the Danske Bank website.
Please expect to hear back from us in August, as there may be some delays due to summer holidays.