Senior Salesforce Business Analyst

We are seeking a Senior Salesforce Business Analyst with a hands-on, AI-versed approach to guide our team and client business owners through the replacement of a fleet scheduling application with a modern Salesforce-based CRM. This multi-phase project begins with an MVP focused on replicating existing functionality while introducing core CRM capabilities such as activity tracking, data modeling, scheduling, quoting, document generation, and third-party integrations.

Responsibilities

• Guide the client business owner and EPAM team through the end-to-end process of replacing a legacy fleet scheduling application with a Salesforce-based CRM
• Define and document requirements for the CRM data model, including Accounts, Contacts, Leads, Opportunities, Quotes, Orders/Invoices, and custom objects such as Tour/Tour Stop and Asset/Asset Reservation
• Translate business needs into functional specifications for CRM activities, permissions, and change log capabilities
• Analyze and document notification requirements, particularly around Account and Opportunity Team use cases
• Support data migration efforts across 4-5 entities from two Star Tracker instances
• Define requirements for a scheduling solution, including asset reservation tracking and a custom LWC component
• Document requirements for a product catalog of approximately 50 products and related quoting processes
• Define document generation requirements for contracts, quotes, and invoices
• Capture requirements for tour mapping, distance calculations, and route modification capabilities, including quote revisions based on updated routings
• Document integration requirements with QuickBooks
• Collaborate with Salesforce Functional Testing/QA to validate delivered functionality against business requirements

Requirements

• 5+ years of experience as a Business Analyst on Salesforce platform implementations
• Experience leading multi-phase CRM replacement or migration projects
• Knowledge of Salesforce CRM data modeling, including standard and custom objects
• Familiarity with GenAI tools and their application in business analysis processes
• Understanding of Salesforce Functional Testing and QA practices
• Experience with data migration planning and execution across multiple source systems
• Background in documenting requirements for scheduling, quoting, and document generation solutions
• Skills in gathering and translating business requirements for third-party system integrations
• Capability to work directly with client business owners to drive requirements gathering and solution design
• English proficiency at B2 level or higher

We offer

We gather like-minded people:

• Top tech minds driving innovation in AI, cloud and digital platform modernization
• Supportive team and agile, startup-like culture
• Hybrid by design mode and opportunity to work remotely within Poland
• Chance to work abroad for up to 60 days annually
• Business-driven relocation opportunities

We provide growth opportunities:

• Career development programs
• Thought leadership, mentoring, soft skills and well-being programs
• Certification (Anthropic, Gemini, GCP, Azure, AWS)
• English classes

We cover it all:

• Stable pay
• Participation in the Employee Stock Purchase Plan with a 15% discount
• Benefits package (health insurance, multisport, shopping vouchers)
• Referral bonuses up to $2,000
• Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more
• Corporate, social and well-being events

Please, note:

• Benefits listed above are available to employees only
• We are open for working with Contractors. Terms of B2B cooperation agreements are agreed individually
• We will reach out to selected candidates exclusively

EPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.

Remote in Poland