Senior Service Designer

Job Description Senior Service Designer – Remote (Canada) We are seeking Senior Service Designers to join a digital transformation initiative focused on creating efficient, user-centric services. You will work in cross-functional teams to review, design, and improve services using human-centred design, agile methods, and data-driven insights. Key Responsibilities Conduct field research, co-design workshops, and prototype testing Develop user stories, journey maps, service blueprints, and process maps Analyze user and employee experiences across multiple channels (web, mobile, in-person, print, social media, phone) Recommend process, policy, and operational improvements to enhance service delivery Collaborate with teams to prioritize features, refine backlogs, and support sprint planning Conduct usability testing, iterative delivery, and performance measurement Document service strategies, roadmaps, and performance metrics Requirements Proven experience in human-centred design, service design, or UX for digital services Strong knowledge of agile methodologies (SCRUM/Hybrid) Hands-on experience with prototyping, co-design workshops, journey mapping, and usability testing Excellent communication, collaboration, and stakeholder engagement skills Ability to analyze complex processes and design scalable, user-focused solutions Upstaff is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.