Senior Service Lead

Senior Service Lead Take ownership of service performance in a complex enterprise delivery where SLA governance, DevOps/SRE insight and customer dialogue are central. Skicka ansökan About the Company At Avaron, you get the security of permanent employment combined with the variety of working at different customers. We place specialists across everything from tech, IT and industry to project management and business support – and whatever the assignment, you have a consultant manager who is there for you and your development. About the Role You will step into a key leadership role in a complex, fast-paced customer delivery where operational quality, transparency and trust are critical. The focus is not project coordination, but day-to-day ownership of service performance: making sure the delivery is understood, measured and continuously improved. In this role, you will work closely with customer stakeholders, management and delivery teams, together with other Leads who share responsibility for the overall delivery and customer experience. You will turn operational data into clear conclusions, lead important discussions when service levels deviate, and help create alignment across teams without relying on formal authority. It is a strong opportunity if you enjoy combining operational depth, customer exposure and real influence over how services are run and improved. Job Description You will lead the operational service delivery within your scope and act as a key interface toward customer stakeholders, management and delivery teams. You will own governance and follow-up for service levels, KPIs, operational quality, risks and improvement actions. You will analyse performance, deviations and trends, and drive corrective and preventive actions through to completion. You will prepare and lead service reviews and management reporting with a clear, fact-based view of performance, risks and outlook. You will handle demanding customer discussions, including escalations, service-level deviations and detailed performance follow-up. You will translate complex operational information into clear conclusions and recommended actions. You will work closely with other Leads, balancing ownership of your area with shared responsibility for the full delivery. You will drive continuous improvement of operational processes, ways of working, service quality and efficiency. You will lead through influence and create alignment across teams and stakeholders. Requirements 8+ years of experience from complex IT/service operations, technical service delivery or similar environments. Several years in a senior Service Lead, Service Delivery, Service Management or comparable leadership role. Strong hands-on understanding of production operations, incidents, problems, operational risks and service management. Proven experience with SLA and KPI management, including performance analysis, deviations, trends and improvement actions. Extensive experience producing and presenting customer and management-level operational reporting. Experience leading operational governance with demanding enterprise customers. Strong stakeholder management skills and the ability to challenge constructively when needed. Excellent communication skills and the ability to make complex topics clear, structured and concise. ITIL/service-management experience and a good understanding of modern DevOps/SRE environments. Fluent English. What We Offer Permanent employment at Avaron AB Occupational pension Wellness allowance of SEK 5,000 per year Application Selections are made on an ongoing basis – apply as soon as you can. Platser Göteborg Distansarbete Hybridarbete Göteborg Om Avaron AB Avaron förser företag i hela Sverige med tekniska konsulter och specialister. Vi fokuserar på IT, mjukvaruutveckling, teknik, projektledning och andra tekniska domäner. Grundat 2018 av en mjukvaruingenjör som tröttnade på bemanningsföretag som inte förstod rollerna de rekryterade till. Rekryteringsverktyg från Teamtailor