Senior Solar Service Technician

Senior Solar Service Technician

PURPOSE OF THE POSITION

The Senior Solar Service Technician commissions, troubleshoots and repairs SMA residential and commercial solar inverters and communications products, on site and remotely. As the third level technical expert for the Home and Business Service team, this role resolves the most complex field issues, mentors first and second level support, and works directly with R&D to improve how our products perform in the field.

LOCATION AND WORK MODEL

This position is hybrid and based at our Rocklin, California headquarters, with periodic travel to customer sites across the region. When not in the field, the role follows the Service team’s hybrid schedule and provides remote commissioning and technical support. Candidates should reside within commuting distance of Rocklin.

PRIMARY DUTIES / RESPONSIBILITIES

• Commissions SMA residential and commercial solar systems on site and remotely.
• Diagnoses and repairs inverters and communications products on site through the BlueNote repair program.
• Resolves complex and escalated customer issues as the third level technical expert, including field engineering engagements, and serves as the primary customer contact when required.
• Provides remote troubleshooting and technical support by phone and online between field assignments.
• Mentors the first and second level Home and Business Service team and serves as their expert technical resource.
• Partners with R&D to improve the design, performance and serviceability of inverter and communications products.
• Develops and delivers advanced Home and Business training content.
• Conducts case quality audits and provides training to the Service team.
• Maintains technical documentation, work instructions, FAQs and best practices for the department and customers.
• Documents prevailing wage compliance on relevant projects.
• Manages travel bookings and expenses through the company travel system.
• Other duties as may be required or assigned.

REQUIRED QUALIFICATIONS

• 3 to 5 years of experience in solar service, technical support or field service.
• Hands on experience in solar PV installation, commissioning, system design or inspection.
• Strong troubleshooting skills on residential and commercial PV systems, including inverters.
• Training in residential and commercial solar products and systems.
• Strong communication, problem solving and presentation skills.
• Proficiency in English and Microsoft Office.
• Attention to detail and accuracy.
• Flexibility to occasionally work nonstandard hours, primarily to support travel.
• Ability to travel periodically to customer sites.

PREFERRED QUALIFICATIONS

• NABCEP certification.
• Knowledge of SMA products and power plant measurement techniques.
• Pre sales technical review experience.
• A bachelor’s degree in engineering or a related technical field.
• Additional language skills.

PHYSICAL REQUIREMENTS

• While on site, the employee is required to stand, walk, climb ladders and access rooftops using fall protection.
• The employee is occasionally required to reach above the shoulder, stoop, bend, squat and kneel.
• The employee must be able to lift up to 50 pounds.
• The employee is occasionally exposed to electrical hazards and outdoor weather conditions.

Extent of responsibility: Regional

WE OFFER

• Compensation: $32.69 to $35.00 per hour, dependent on experience and qualifications.
• Benefits: Comprehensive health, dental and vision coverage, including $0 premium options.
• Retirement: 401(k) plan with company match.
• Development: Advanced SMA product training and ongoing professional development.
• Culture: A collaborative and innovative work environment.

WORK AUTHORIZATION

• Applicants must be authorized to work in the United States on a full time basis.
• SMA America does not offer employment visa sponsorship of any kind, including H-1B, OPT, CPT, or TN visas.
• Candidates who currently require or will in the future require visa sponsorship are not eligible for this role.
• Candidates operating under a temporary work permit or any visa tied employment authorization are also not eligible.

AI GENERATED APPLICATION MATERIALS

We review all resumes and application materials for AI generated content. Submissions that show evidence of AI manipulation, including AI written resumes, cover letters, or responses, will be disqualified from consideration without further review. We want to hear your authentic voice and see your genuine experience.

RECRUITMENT FRAUD NOTICE

All SMA America openings are posted on our official careers page and all recruiter communication comes from an @sma-america.com address. We never request payment, banking information, or a Social Security number during the recruitment process. If you are contacted about an SMA America role from a personal email account, or asked for any of the above, please forward the message to HRGeneralmailbox@sma-america.com.