Senior Specialist, Agent Compliance

Role Responsibilities
As an Agent Oversight Analyst, you will be coordinating the agent oversight program at WUJKK in alignment with other WU entities and Agents throughout Japan.

• Provides AML/CTF Compliance support to new and existing Agents of Western Union and its affiliates, to identify if agents have developed and implemented an effective AML/CTF Compliance program, as they apply to Money Services Businesses. Provides analysis on improving internal controls and AML Compliance programs for Agents.
• Provides back-office support to Agent Oversight processes Follows up on Agents who have certain areas of improvement identified in their AML/CTF Compliance programs by the GFO front office.
• Assist with specific projects assigned by Management.

Role Requirements

• Minimum 3 years’ experience in the Compliance field. Bachelor’s or master’s Degree preferred.
• Excellent written and verbal communication skills. Has strong analytical and problem-solving skills.
• Proven ability to learn to analyze, utilize industry standards and employ sound judgment to draw conclusions regarding the status of an agent's compliance program.
• Excellent multi-tasking ability. Demonstrated interpersonal and customer service skills.
• Excellent written and oral communication skills (both English and Japanese), excellent people skills and ability to influence peers and stakeholders in business and technical roles.

Work Shift
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Japan specific benefits include:

• Cash Balance pension plan
• Transportation allowance
• Global Recognition and Rewards Programs
• Employee Wellness
• Hybrid Working Arrangement

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

10-19-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

About Us

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.