Senior Specialist – Industrial IoT (AVEVA)

Job Title: Senior Specialist – Industrial IoT (AVEVA)

Location: Brazil (Remote)

Employment Type: Contract

Key Responsibilities:

• Lead discussions and coordinate with customers to understand business requirements and document functional and technical specifications.
• Participate in the design and architecture enhancement of Manufacturing Execution System (MES) and system integration solutions.
• Work closely with the global team to manage customer relationships and satisfaction.
• Research, identify, develop, and recommend corrective measures to address technical and application issues identified in the field or in-house.
• Identify and qualify product and solution failures and assist engineering in resolving them.
• Perform RCA and recommend corrective measures to address technical and application issues.
• Help customers maintain the reliability and performance of their systems and address potential technical problems.
• Assist Application Engineers with site-specific difficulties during new site commissioning, system upgrades, and expansions.
• Track cases by entering them into the Customer Relationship Management (CRM) tool.
• Research and document technical problems and solutions using the Knowledge Base.

Required Qualifications:

• Engineering or equivalent degree.
• 8–10 years of experience in digital manufacturing solutions.
• Hands-on experience with development, deployment, troubleshooting, and support related to Manufacturing Execution System (MES), including code review and bug fixing.
• Experience with AVEVA MES, System Platform, Historian, and OI.
• Familiarity with production process flow and supply chain topics.
• Hands-on experience with MS SQL, .NET, and JavaScript.
• Understanding of ISA-88 and ISA-95 standards.
• SQL query development, troubleshooting, and performance tuning.
• Knowledge of Pharma MBR, eMBR, and Recipe Management.
• Positive attitude, enthusiastic, self-motivated, and customer-focused.
• Team player with strong cross-functional collaboration skills.
• Quick learner with an inquiring mind.
• Strong written and verbal communication skills.
• Comfortable working in a fast-paced, dynamic environment.
• Ability to work with consultants, senior IT engineers, account managers, and personnel.
• Willingness to work flexible timings with offshore/onshore teams and travel, including São José dos Campos, Brazil, as needed.

Language Requirements:

• English reading, listening, understanding, speaking, and translation to Portuguese.
• Ability to demonstrate product features, conduct walkthroughs, and provide training in Portuguese.
• Ability to perform live English-to-Portuguese translation during webinars and corporate training for local users and AVEVA Product Administrators.