Senior Support Engineer

We are looking for an experienced 3rd Line Support Developer with 8-10+ years of expertise in C#, .NET, and backend SQL, along with strong database application support experience across SQL Server, Sybase, and PostgreSQL.

As a Senior Support Engineer specializing in SQL within FTSE Engineering, you will lead and oversee day-to-day production support activities for critical systems. You will act as a subject matter authority in diagnosing, solving, and resolving complex technical issues that go beyond first- and second-line support, ensuring the stability and reliability of production systems.

You will collaborate closely with technology teams and business users to understand complex user journeys, workflows, and data interactions involved in the Index business lifecycle — critical for effectively resolving high-level technical support issues. This role partners closely with the FTSE Engineering – 3rd Line Support Manager and works directly with internal and external Index business collaborators, including Full Stack Developers, Product Owners, Business Analysts, and technology teams.

You will directly manage, diagnose, and resolve technical issues within key Index Platforms built on innovative technologies and AWS cloud-native architecture. We're seeking an enthusiastic, hard-working engineer skilled in delivering long-term fixes for database applications across multiple database platforms, with solid experience in 3rd-line support, incident management, and close collaboration with business stakeholders.

Req# 1103884353

Responsibilities

• Lead and oversee day-to-day production support activities for critical systems
• Diagnose, solve, and resolve complex technical issues beyond first/second-line support
• Collaborate with technology teams and business users on Index business lifecycle workflows and data interactions
• Partner with the FTSE Engineering – 3rd Line Support Manager and internal/external business collaborators
• Manage, diagnose, and resolve issues within Index Platforms using AWS cloud-native architecture
• Deliver long-term fixes for multi-database applications and manage incident response

Requirements

• 8-10+ years of experience with C#, .NET, and backend SQL
• 8-10+ years of experience supporting database applications across multiple databases (SQL Server, Sybase, PostgreSQL)
• Extensive experience providing 3rd line support — diagnosing, solving, and resolving complex technical issues related to database systems and integrations, ensuring high availability and performance
• Experience with data-intensive applications — handling, analyzing, and optimizing large datasets and complex database structures
• Solid experience debugging complex SQL queries, stored procedures, triggers, scripts, cursors, and views, with a focus on SQL code tuning, consolidating views, and monitoring database performance metrics
• Solid experience in C#.NET application development to support database operations and integrations
• Familiarity with PostgreSQL Aurora, queues, and Elasticsearch
• Good experience with cloud services (AWS or Azure preferred) for database hosting, scaling, and management
• Some exposure to Business/Technical Analysis, QA, Delivery Management, and/or Emerging Technology and Governance
• Strong verbal and written communication skills for collaborating with internal/external stakeholders and translating technical issues for non-technical audiences

We offer

• Medical, Dental and Vision Insurance (Subsidized)
• Health Savings Account
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability (Company Provided)
• Life and AD&D Insurance (Company Provided)
• Employee Assistance Program
• Unlimited access to LinkedIn learning solutions
• Matched 401(k) Retirement Savings Plan
• Paid Time Off
• Legal Plan and Identity Theft Protection
• Accident Insurance
• Employee Discounts
• Pet Insurance
• Employee Stock Purchase Program

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
Engineer the Future with a Career at EPAM

Applications will be accepted on a rolling basis.

EPAM will not provide new H-1B visa sponsorship for this position. Candidates with existing transferable H-1B status may be considered.

Affirmative Action Obligations as a U.S. Government Federal Contractor

As a U.S. federal government contractor, EPAM is committed to meet its affirmative action obligations to make good faith efforts to expand the recruiting pool of individuals with disabilities and protected veterans through outreach, targeted recruitment, training opportunities and other activities. We affirm this commitment annually in EPAM’s Affirmative Action Plans. The full text of our Affirmative Action Plan for Persons with a Disability and Protected Veterans is available for inspection in the People Operations Department during normal business hours. Email the People Operations Department to schedule an appointment.

Equal Employment Opportunity

EPAM Systems, Inc. is an equal opportunity employer. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.

Accessibility for Applicants with Disabilities

EPAM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you require an accommodation at any stage of the employment application process, please send an email to the People Operations Department including your name, a detailed description of your requested accommodation, and the best method to contact you. If you have already reviewed a job posting or submitted an application for a job, please include the requisition number. We will assist you and make a determination on your accommodation request on a case-by-case basis.

EPAM Systems, Inc. participates in eVerify.

Pay Transparency Non-Discrimination Provision

EPAM will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Hybrid in United States of America