Senior System Administrator- Portland, ME

Senior System Administrator- Portland, ME This role carries the primary responsibility of ensuring we are providing quality solutions which make a group of clients more efficient, stable, and secure. We usually respond within three days Key Results Area #1: Take Ownership of the Customer’s Technological Success Build long-term relationships with customers Ensure customers data and network security is maintained with industry best practices Design, estimate, quote, and implement solutions to solve customers’ problems Manage the lifecycle of customers infrastructure, hosted solutions, and budgets Work alongside the Team Leader to achieve the best response times for customers Interact with the accounting department on the customers’ behalf and describe value for work performed Ability to generate and maintain your own work through identifying value-added opportunities, improvements or additional projects for a client Full project ownership and management resulting in a deployment that is on time, with high customer satisfaction and with little interaction from a team leader Key Results Area #2: Being a Valuable Team Member Provide a good example of S. J. Rollins culture and values Be on time for work and scheduled meetings Take responsibility for the training and education of less experienced team members Participate in regular team meetings Take responsibility for your personal and career development Entry Knowledge Meet or exceed responsibilities and expectations of System Administrator Skill Level A fully trained and experienced Senior System Administrator will have a recognized specialty in an IT discipline, an advanced knowledge of all major IT technologies, be able to handle all but the most difficult tasks, and be able to perform preventative maintenance for all clients. Responsibilities Lead onsite projects when Network Engineer is unavailable Assist lower-level technicians in building their knowledge and experience Independently manage billable time through projects, onsite appointments, and tickets Effective communication with client from problem definition and cost estimate through follow-up of successful solution Reliably manage the lifecycle of all customer’s technology Estimate and quote sales for most projects and products/services Proactively identify business problems and propose solutions to client Accept assignment of emergency phone as required Take ownership of projects assigned from a team leader, and see them through to the end, with high customer satisfaction Expectations Adhere to policies and procedures as outlined in the Employee Handbook Meet or exceed the billable hours per day expectations established at each performance review Best indicator of success is to work 5 days a week and be on time for work each day Show a good attitude towards people and a willingness and passion to learn new skills High-level and continuous client communication (inc. conflict resolution) Demonstrate critical thinking and decision-making skills while working towards a solution Proactively manage a client’s IT infrastructure and expand IT services offered Add value to all work by checking backups after solving an issue, checking for updates, and personal communication with client staff members to identify other issues Development of high-level skills in an IT discipline Delegation of work to team members as appropriate Develop strong relationships with clients that result in an increased reliance on you for IT needs – even outside of regular working hours Maintain a flexible schedule to allow for periodic night/weekend work and out of state work Benefits: Health Care Dental Retirement Plan Profit Sharing Department System Administration Role Senior System Administrator Locations Portland, ME Remote status Fully Remote Hourly salary $40 - $65 About S. J. Rollins Technologies Imagine not having to deal with the frustrations of IT. Think about how much more you could do in your business if you were not distracted by IT problems. We understand that technology has the power to make our lives easier. However, making everything operate in unison is difficult. We inherently believe technology should not be a burden and we exist to orchestrate it so that your business can achieve more. Our mission is to remove the burdens of technology by providing solutions that create efficiency, stability, and security. S. J. Rollins Technologies Inc. is a Maine Corporation that has been providing Hosted Services, Managed Services, Network Security, Software Development, and Phone & Communication solutions since its inception in 1986. We have a solid, proven 30-year history, an enduring commitment to customer satisfaction, and the expertise for your business needs.