System Administrator - Portland, ME

System Administrator - Portland, ME This role carries the primary responsibility of proactively providing quality solutions for clients that promote efficiency, stability, and security. We usually respond within three days Key Results Area #1: Take Ownership of the Customer’s Technological Success Build long-term relationships with customers Ensure customers data and network security is maintained with industry best practices Design, estimate, quote, and implement solutions to solve customers’ problems Provide fast response times for customers Interact with the accounting department on the customers’ behalf and describe value for work performed Ability to generate and maintain your own work through identifying value-added opportunities, improvements or additional projects for a client Key Results Area #2: Being a Valuable Team Member Provide a good example of S. J. Rollins culture and values Be on time for work and scheduled meetings Participate in regular team and company meetings Take responsibility for personal and career development Take responsibility for the training and education of less experienced team members Entry Knowledge Meet or exceed responsibilities and expectations of Senior Technical Support Specialist Skill Level Minimum Experience Level: 3 years A fully trained and experienced System Administrator will have a working knowledge of all major IT technologies and be able to: Maintain and administer our full stack of technology Solve most end-user issues Install most network hardware with minimal assistance Responsibilities Assist Senior System Administrators and Network Engineers with projects Assist lower-level technicians in building their knowledge and experience Independently manage billable time through onsite appointments and help desk tickets Serve as primary contact for select group of clients Effective communication with client from problem definition and cost estimate through follow-up of successful solution Estimate and quote sales for any product in inventory including hosted services Recognize business opportunities from clients and propose solutions with minimal input from Team Leader Accept assignment of emergency phone as required Able to discover value add work for customers, and significantly reduce reliance on help desk to receive work Expectations Adhere to policies and procedures as outlined in the Employee Handbook Meet or exceed the billable hours per day expectations established at each performance review Best indicator of success is to work 5 days a week and be on time for work each day Show a good attitude towards people and a willingness and passion to learn new skills High-level client communication (inc. conflict resolution) in writing and in person Demonstrate critical thinking and decision-making skills while working towards a solution Proactively manage a client’s IT infrastructure Begin development of high-level skills in a given IT discipline Develop strong relationships with clients that result in an increased reliance on you for IT needs Maintain a flexible schedule to allow for periodic night/weekend work and out of state work. Benefits: Health Care Dental Vision Death and Disability Retirement Plan Profit Sharing Department System Administration Role System Administrator Locations Portland, ME Remote status Fully Remote Hourly salary $40 - $55 About S. J. Rollins Technologies Imagine not having to deal with the frustrations of IT. Think about how much more you could do in your business if you were not distracted by IT problems. We understand that technology has the power to make our lives easier. However, making everything operate in unison is difficult. We inherently believe technology should not be a burden and we exist to orchestrate it so that your business can achieve more. Our mission is to remove the burdens of technology by providing solutions that create efficiency, stability, and security. S. J. Rollins Technologies Inc. is a Maine Corporation that has been providing Hosted Services, Managed Services, Network Security, Software Development, and Phone & Communication solutions since its inception in 1986. We have a solid, proven 30-year history, an enduring commitment to customer satisfaction, and the expertise for your business needs.