Senior Systems Engineer

Role Brief A strong L2 Engineer responsible for managing Microsoft 365, Google Workspace, Windows/macOS endpoints, RMM automation, ticket resolution, and security-focused service delivery for a cyber-focused MSP. The role supports day-to-day technical operations while ensuring excellent customer experience.  Key Role Deliverables Manage and troubleshoot M365 + Google Workspace environments Provide advanced Windows & macOS endpoint support Use NinjaRMM (or similar) for monitoring, scripting, and automation Resolve 6+ tickets per day on average Handle 4–5 client environments with proactive maintenance during downtime Support MDR/SOC tools (Huntress or Field Effect preferred) Ensure high-quality communication and customer satisfaction Participate in small to medium IT tasks/projects when needed  Education Requirement Bachelors degree in IT, Computer Science, or related field not required Minimum Years of Experience in similar role 3-5 years in an L2 engineer or MSP support role  Technical System Experience M365 administration (Exchange Online, Teams, OneDrive, Entra/Azure AD) Google Workspace administration Windows 10/11 and macOS advanced troubleshooting RMM tools: NinjaRMM preferred, but Atera, N-able, ConnectWise, Kaseya, SuperOps also acceptable Scripting: PowerShell (preferred) or Bash Security exposure: MDR/EDR experience (Huntress or Field Effect highly beneficial) Ticketing systems & KB documentation