Senior Systems Engineer I - Cloud Solutions Team

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com . What we’re looking for As a member of the Infrastructure team at Survey Monkey, you will have a direct impact in designing, engineering and maintaining our Cloud, Messaging and Observability Platform. Solutioning with best practices, deployment processes, architecture, and support the ongoing operation of our multi-tenant AWS environments. This role presents a prime opportunity for building world-class infrastructure, solving complex problems at scale, learning new technologies and offering mentorship to other engineers. What you’ll be working on Own and operate existing AWS environments, focusing on stability, enhancements, and continuous improvement using Amazon Web Services. Enhance and maintain self-managed Kubernetes clusters on EC2 (upgrades, scaling, reliability) using Kubernetes and Docker. Drive improvements in infrastructure automation using Terraform, AWS CloudFormation, and Ansible. Optimize CI/CD and GitOps workflows using GitHub Actions, Jenkins, GitLab, Argo CD, or FluxCD. Strengthen observability and reliability using Amazon CloudWatch, Splunk, Grafana, Prometheus, Elastic Stack, and OpenTelemetry. Lead troubleshooting, incident response, and hands-on technical improvements while mentoring engineers. Participate in on-call rotations and support incident resolution. We’d love to hear from people with: 5-7 years of relevant professional experience with cloud platforms such as AWS, Heroku. Experience with Terraform, Cloudformation, Docker, Kubernetes, scripting (Bash/Python/Yaml), and helm. Experience with Splunk, Grafana/Prometheus, ELK (Elasticsearch/Logstash/Kibana). Experience instrumenting PHP, Python, Java and Node.js applications to send metrics, traces, and logs to third-party Observability tooling. Experience with GitOps and tools like ArgoCD/fluxcd. Ability to listen and partner to understand requirements, troubleshoot problems, or promote the adoption of platforms. Experience with GitHub/GitHub Actions/Jenkins/Gitlab in either a software engineering or DevOps environment. Familiarity with databases and caching technologies, including PostgreSQL, MongoDB, Elasticsearch, Memcached, Redis, Kafka and Debezium. Preferably experience with secrets management, for example Hashicorp Vault or AWS Secret Manager. SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Bengaluru 3 days per week. #LI-Hybrid Why SurveyMonkey? We’re glad you asked At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life. We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving , opening new hubs in Costa Rica and India , crossing the threshold of 100 billion questions answered , and earning recognition as one of the Most Inspiring Workplaces across North America and Asia . We live our company values —like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplace SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. Your data For more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our Global Applicant and Candidate Data Privacy Notice . Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.