Senior Technical Process Developer

About Us Thrivelab was founded by Joshua Host after a serious biking accident showed the healing power of bioidentical hormone replacement therapy (BHRT). Long after he had physically healed, Joshua battled significant cognition issues. Even basic math was a struggle. Numerous brain specialists and prescription drug regimens didn’t help. Then Joshua read an article published by Harvard Medical School about the treatment of traumatic brain injuries with BHRT. After just 30 days, he felt like his old self. Joshua became fascinated with BHRT and soon realized there’s a hormone imbalance epidemic underway caused by environmental toxins, chronic stress, diet and current lifestyles. To make hormone replacement therapy and optimization personalized, accessible, affordable and convenient for both men and women, Joshua founded Thrivelab in 2020. Since then, Thrivelab has built an experienced medical team of board-certified providers who follow a proven process supported by evidence-based treatment and testing protocols. The result: groundbreaking hormone and testosterone balancing programs and natural products for bioidentical hormone replacement therapy that can alleviate age-related symptoms to restore youthful vitality. Job Description This is a remote position. Design, automate, integrate, and continuously improve the systems and workflows that support Thrivelab’s healthcare operations. This is a hands-on senior technical role that bridges business processes and technology, requiring the ability to understand how work is performed today, identify inefficiencies and failure points, design improved future-state workflows, and implement scalable technical solutions end to end. The role works across CRM, patient and provider workflows, recruiting and HR platforms, pharmacy and fulfillment processes, APIs, third-party integrations, reporting, and internal automation. It requires evaluating whether business problems should be solved through configuration, automation, integration, custom development, or third-party platforms. Thrivelab is an AI-forward organization. The role is expected to actively use AI to improve workflows, accelerate development and problem-solving, stay current with new AI models, tools, capabilities, and major releases, and apply appropriate judgment around reliability, security, data privacy, and human oversight. Requirements 4+ years of experience in software development, systems engineering, business systems, process automation, or a related technical field, with a strong programming/software development foundation and hands-on experience designing and implementing business process automation. Strong programming or scripting experience with JavaScript, Python, Deluge, or similar, along with strong knowledge of REST APIs, webhooks, JSON structures, authentication methods, third-party integrations, databases, data relationships, mappings, and transformations. Experience with CRM, ERP, workflow management, or other enterprise SaaS platforms; ability to troubleshoot workflows spanning multiple applications; and experience defining and executing technical testing and validation. Ability to independently take ambiguous business problems, understand complex processes, define requirements and acceptance criteria, design scalable technical workflows, and drive implementation through production. Strong process-flow/technical documentation and communication skills, with the ability to work directly with technical and non-technical stakeholders. Preferred experience with SQL and BI/reporting tools; Zoho CRM, Creator, Books, Flow, Desk, and Deluge, or comparable platforms such as Zapier, Make, UiPath, Power Automate, and Workato; as well as integrations involving communications, payments, pharmacies, scheduling, or marketing platforms. Preferred experience in healthcare, telehealth, compounding pharmacy, fulfillment, hormone therapy, or other regulated consumer/DTC healthcare environments, including an understanding of HIPAA and secure handling of sensitive healthcare information. Familiarity with Agile/Scrum, Lean, Six Sigma, BPM, continuous improvement, and fast-growing/high-volume operational environments is valuable. Experience using AI-assisted development tools, staying current with AI models and capabilities, and identifying appropriate AI-enabled automation opportunities while considering reliability, security, privacy, and human oversight is also preferred. Key responsibility: Partner with Operations, Clinical, Fulfillment, Patient Care, Marketing, HR, Finance, and other teams to understand business problems; analyze current workflows; identify bottlenecks, manual work, duplicate steps, data gaps, and automation opportunities; and translate requirements into scalable technical solutions and future-state processes. Design, build, and maintain automations, workflows, APIs, webhooks, integrations, custom functions, scripts, application logic, internal tools, dashboards, reports, and data flows across Thrivelab’s technology ecosystem and external systems. Own technical solutions end to end, from ambiguous business problem → discovery → requirements and acceptance criteria → process and technical design → development → testing/QA/UAT → deployment → monitoring and continuous improvement. Troubleshoot complex issues spanning multiple systems, identify root causes rather than temporary fixes, and implement validation rules, exception handling, logging, alerts, and monitoring to ensure reliable system behavior. Document system logic, integrations, workflows, dependencies, process flows, and technical decisions; investigate production issues; and ensure critical system knowledge is documented and maintainable rather than dependent on one person. Proactively identify opportunities to reduce manual work and improve operational efficiency, including appropriate uses of AI; mentor technical team members; and help establish standards for automation, integrations, documentation, testing, maintainability, and technical delivery. Thrivelab Co. is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.