Senior Technical Project Manager

Senior Technical Project Manager We are seeking a Senior Technical Project Manager to serve as the strategic driver behind our most critical customer initiatives. In this role, you will bridge the gap between product vision and technical execution, ensuring our Data Intelligence Platform evolves at the pace our global customers demand. You will partner closely with the Forward Deployed Engineering team to translate complex technical requirements into actionable project plans. Beyond tracking deadlines, you will actively identify risks, resolve dependencies across multi-cloud environments, and streamline workflows to empower our developers while providing the clarity and structure needed to deliver world-class data and AI solutions. About First Factory We are a software development company with over two decades of experience, boasting a dynamic team of 175+ professionals actively engaged in diverse projects across various industries. We invite you to join us on this journey as we continue to thrive and embrace fresh challenges. Key Responsibilities Lead the planning and delivery of cross-functional programs, ensuring projects stay on track across distributed engineering teams. Deeply understand the Databricks architecture to anticipate dependencies and technical bottlenecks between various platform components. Act as the primary bridge between engineering and business units, translating technical constraints into clear timelines for leadership. Implement and refine Agile or Kanban workflows to improve team velocity without introducing unnecessary friction. Proactively identify “red flags” in the development cycle, conducting root-cause analysis for blockers and driving resolution. Required Qualifications Bachelor’s degree in Computer Science, Business, Engineering, or a related field, with the ability to engage in “whiteboard” discussions with senior engineers. Familiarity with Big Data technologies (Spark, SQL), Cloud Infrastructure (AWS, Azure, or GCP), and AI/ML workflows. 5+ years of experience in technical program/project management, preferably with Big Data and Financial Services background Proficiency in using data-driven tools (Jira, Confluence) to track metrics and report on program health. Excellent verbal and written English skills, with the ability to clearly articulate complex technical topics to both engineering teams and executive stakeholders. Department Project & Product Management Role Senior Technical Project Manager Location Heredia Remote status Hybrid About First Factory For over 25 years, First Factory ​has been a place where collaborative excellence meets ​modern technologies. We’re a strong team building exceptional software solutions from Costa Rica​ and LATAM for ​primarily US-based clients. With industry-low turnover, top eNPS globally, and 5 consecutive Inc. 5000 awards, we foster an environment where talented engineers thrive on challenging projects using modern tech stacks.​