Senior Technical Support Engineer

Company Overview N-iX is a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002, we unite 2,400+ tech-savvy professionals across 40+ countries, working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud, data, AI/ML, embedded software, IoT , and more, driving digital transformation across finance, manufacturing, telecom, healthcare, and other industries. Join N-iX and become part of a team where your ideas make a real impact. Role Objective We are seeking a technically skilled senior Support Engineer . You will be responsible for delivering world-class technical support for our products, helping customers overcome technical challenges while ensuring smooth communication between users, support agents, and development teams. This role requires a mix of strong technical troubleshooting skills, customer-oriented communication, and a proactive approach to improving processes and tools. Key Responsibilities Analyze, troubleshoot, and resolve application, system, or integration issues. Provide outstanding support for Business Hub and Analytics Platform. Troubleshoot issues over calls with customers when needed. KNIME workflows to support issue resolution (training will be provided). Collaborate closely with fellow support engineers and development team members. Contribute to continuous improvement of support processes, tools, and knowledge sharing. Share technical insights with the development team to improve future releases. Participate in on-call rotations Requirements Strong experience in technical or application support, helpdesk, ticket management or support engineering. Familiarity with ticketing systems (Jira, Zendesk, ServiceNow, or similar). Experience administering software solutions on Linux and/or Windows platforms. Basic knowledge of SQL database for data checks and issue investigation. Ability to read and analyze logs. Familiarity with identity providers (e.g., Keycloak), LDAP, SAML, OIDC, and OAuth. Strong experience or ready to work in software support, ticket management, and escalation processes. Knowledge of JVM,Kubernetes deployments, Docker, and RESTful APIs. Knowledge of major cloud infrastructures (AWS , Azure, GCP). Excellent communication skills in English (written and spoken). Ability to clearly explain technical concepts to diverse audiences. Strong self-organization, curiosity, and eagerness to learn. Nice to have: Knowledge of monitoring tools (Grafana, Kibana, Datadog, etc.). Basic scripting skills (Python, Bash). Experience supporting SaaS products. Understanding of CI/CD pipelines and DevOps processes. We offer*: Flexible working format - remote, office-based or flexible A competitive salary and good compensation package Personalized career growth Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more) Active tech communities with regular knowledge sharing Education reimbursement Memorable anniversary presents Corporate events and team buildings Other location-specific benefits *not applicable for freelancers