Senior Third-Party Collection Officer

Are you an experienced collections professional who thrives in a results-driven environment? Do you have a proven track record managing high-performing frontline collection portfolios while maintaining strong compliance standards?

SinglePoint Group International, through our prominent brand Credit Bureau of Canada Collections (CBCC), is seeking a highly motivated and results-driven Senior Third-Party Collection Officer to join our frontline collections team. This opportunity is ideal for experienced collectors with Schedule A Bank experience who want to leverage their expertise, take ownership of complex portfolios, and contribute to a high-performing collections environment.

This is a full-time remote position available to candidates across Canada. The schedule requires flexibility, including one late evening shift (12:30 p.m. – 9:00 p.m. ET) and one mandatory Saturday shift (8:30 a.m. – 11:30 a.m. ET).

Responsibilities

• Manage collection activities for assigned third-party portfolios, including financial loan accounts

• Conduct professional collection calls with past due customers and negotiate payment arrangements within established client guidelines and risk parameters

• Apply advanced collections techniques to resolve delinquent accounts while maintaining a customer-focused approach

• Assess account risk and escalate accounts requiring additional action

• Accurately document collection activity, account updates, commitments to pay, and payment arrangements within collection systems

• Apply strong negotiation, objection handling, and problem-solving skills to effectively manage challenging conversations

• Maintain compliance with regulatory requirements, client expectations, and industry best practices

• Consistently achieve individual collection targets and contribute to departmental performance goals

• Support team success through collaboration, knowledge sharing, and a commitment to operational excellence

• Complete additional collection responsibilities as assigned

Experience & Qualifications

• Minimum 5 years of Third-Party Collection Agency experience

• Previous experience supporting Schedule A Bank portfolios is strongly preferred

• Proven track record managing high-performing frontline collection desks and achieving performance targets

• Strong performance history with demonstrated commitment to compliance and quality standards

• Excellent verbal and written communication skills, with the ability to conduct effective collection conversations

• Strong negotiation skills with the ability to influence outcomes and secure payment commitments

• Excellent organizational and time management skills with the ability to manage multiple priorities

• Strong computer skills, including experience with Microsoft Excel and Outlook

• Ability to adapt and perform successfully in a fast-paced, results-oriented environment

• Commitment to continuous learning and career development

Why Join SinglePoint?

At SinglePoint Group International, we recognize and reward the expertise of experienced collections professionals. We offer a competitive compensation package, incentive opportunities, and a comprehensive benefits program designed to support our employees both professionally and personally.

Our perks include:

• Competitive compensation package with incentive opportunities and strong earning potential

• Medical and dental benefits

• RRSP program

• Paid time off

• Exclusive retail and insurance discounts

• Opportunity to work with leading financial institution portfolios

• Supportive team environment focused on performance, development, and career growth

Join a team where your experience, performance, and results make a difference.

SinglePoint is an equal opportunity employer. Accommodations are available upon request at any point throughout the selection process.

SinglePoint uses artificial intelligence (AI) tools to support certain aspects of the recruitment and screening process. These tools assist in reviewing applications and identifying qualified candidates. All final hiring decisions are made by our Human Resources team and hiring managers.