Senior Underwriting Governance Specialist

• Strengthen underwriting governance across Vero SME
• Improve reporting through automation and responsible AI
• Permanent full-time role

About the Role:

Join the Vero SME team to strengthen underwriting governance through independent, data-led oversight and effective detective controls. You will monitor appetite adherence, operational processes and the platforms used to write business. You will lead thematic reviews, identify control gaps and translate findings into practical process and platform improvements. Working across underwriting, risk, data, and technology, you will also explore responsible automation and agentic AI to improve reviews, reporting and insight generation. Build your expertise while delivering practical insights that strengthen underwriting decisions, improve controls and support better outcomes for customers and the business.

What You'll Do:

• Design and embed underwriting governance, reporting and reviews with clear ownership, evidence, and escalation requirements.
• Monitor appetite, guideline, referral and process adherence across underwriting operations.
• Analyse and reconcile data from multiple sources to identify exceptions, trends, control gaps and emerging risks.
• Develop dashboards and management reporting that provide clear oversight of breaches, remediation and residual risk.
• Lead thematic reviews and recommend practical improvements to underwriting processes, platforms, workflows and preventative controls.
• Explore responsible automation and agentic AI while maintaining data quality, security, validation and human oversight.

What You'll Bring:

• At least five years of general insurance experience across commercial underwriting, governance, risk, controls, assurance, or operational oversight.
• Strong knowledge of SME risk selection, underwriting appetite, guidelines, delegated authorities and platform controls.
• Experience designing, testing, monitoring and improving underwriting controls in a complex stakeholder environment.
• Advanced analytical skills, including accessing, manipulating, reconciling and interpreting data from multiple sources.
• Experience producing exception reports, dashboards, management information and evidence-based remediation tracking.
• A relevant tertiary or ANZIIF qualification is desirable, along with experience applying automation or AI-enabled solutions.

What You'll Enjoy:

Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

• Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 900+ retailers, Fitness Passport, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Diversity is celebrated through employee resource groups and inclusive policies for all families.

Explore our full benefits

At Suncorp we believe we are our best when our workforce is as diverse, talented, and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact annette_frasca@suncorp.com.au for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.

We are aware that some candidates may be experiencing issues when submitting their application. If you receive an error message during the submission process, please contact Annette_frasca@suncorp.com.au for assistance."