Senior US Logistics Operations Specialist

We’re rethinking homes for how people really live, and we’re looking for a Senior US Logistics Operations Specialist to join our Logistics Operations team to help shape the future of living—one thoughtful detail at a time. Operations at Castlery makes it all work — streamlining processes and elevating every customer touchpoint. This is a 1-year contract, fully remote role based in Malaysia, supporting our US logistics operations during night shifts (9pm to 6am MYT). What you'll be doing: Track and manage container movements end-to-end (pickup, drop-off, return), including monitoring ETAs, resolving delays or discrepancies, and aligning with warehouse capacity and receiving plans Monitor and manage inbound-related costs such as detention, demurrage, and customs fees while ensuring accurate documentation and reporting Oversee outbound operations by preparing shipping labels, monitoring daily pickups, coordinating with carriers, and resolving delivery delays, exceptions, or escalations Act as a key point of contact for delivery-related inquiries, working closely with CX, customers, and partners to resolve issues such as lost or damaged orders Manage the end-to-end returns process, including scheduling pickups, tracking shipments, coordinating warehouse receipt, and ensuring accurate system updates Identify trends in return reasons, flag recurring issues, and support CX with timely updates and exception handling Analyze logistics and delivery data to identify root causes, improve cost efficiency and service levels, and support ongoing operational improvement initiatives Maintain accurate records across inbound, outbound, and returns workflows Support continuous improvement projects and other tasks as assigned. What you need to succeed: Strong proficiency in written and spoken English 3–4 years of experience in logistics, supply chain, or transportation operations Strong problem-solving skills with the ability to analyse operational issues using data and structured thinking Customer-centric mindset with a strong commitment to service excellence Strong written communication skills with high attention to detail Ability to work cross-functionally and handle fast-paced operational challenges effectively Good to Have: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, Operations Management, or a related field (diploma holders with relevant experience are welcome to apply) Proficiency in advanced Excel or data analysis tools for operational reporting and insights Familiarity with ERP, TMS, and WMS systems, as well as e-commerce fulfilment processes Experience with returns management systems or reverse logistics workflows Prior experience working night shifts and/or in remote or distributed team environments Built for Real Life, Designed for What’s Next At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change. Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy. If you believe that good homes create good lives, come build with us.