Senior User Experience Manager

To support the intersection of three main components of the successful Product Strategy: defining and owning the product direction; building and growing a product team and establishing the product organization and processes. Product Vision & Strategy: Use the previously established product vision in concert with deep market understanding to inform the product strategy Evaluate market needs against UL’s and competitors’ unique abilities to address them Support and contribute to a go-to-market strategy, describing how value will be delivered to the customer/user, how the product is differentiated from the competition, and what the business model should be Create Requirements in Aha Collect and validate user persona’s Prioritize product functions and features into a product roadmap Monitor a set of product goals, outcomes and corresponding metrics to continually evaluate against Evangelize and communicate the product vision, strategy and goals internally across the organization, as well as externally with client users Team Building & Culture: Actively model and promote a set of desired behaviors aligned with UL’s CBS Take ownership of own career and professional development by documenting and communicating career aspirations and any associated development needs to their manager Support career development needs of direct reports, by clearly defining expectations for their current role, actively soliciting their career aspirations and helping close any gaps Product Organization & Process: Support an efficient cross-functional matrix structure to enable effective product development lifecycle Execute a robust set of processes to power all parts of the product development lifecycle from research/discovery to release management and product support Leverage a standard set of product management tools to be used across the product organization at each of the stages of the lifecycle Facilitation skills – ability to lead small to medium groups of internal and external stakeholders towards desired outcomes in order to meet business objectives Interview skills – ability to conduct discovery sessions with clients. prospects and stakeholders in order to diagnose business opportunities, elicit requirements and conduct other types of research Strong communication and presentation (PowerPoint) skills Product management tools – product design (e.g. Invision, Zeplin), development task management (e.g. Jira, Azure DevOps), documentation and knowledge (e.g. Confluence, SharePoint), collaboration (e.g. Microsoft Teams, Slack), roadmap and portfolio management (e.g. Aha!, Daptiv) University Degree (Equivalent to Bachelor's degree) in Computer Science, Business, or a related discipline 10 years or more of related discipline experience or demonstrated competency Working with remote teams is highly preferred Project management certification is a plus Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated salary range for this position is $170,000 to $220,000 and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 20% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours). #LI-SG2 #LI-Remote The application deadline for this position is 10/1/2026