Senior UX/UI Designer

About Us At Red Energy, we are passionate about providing award-winning customer service to over 1.5 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team have won 14 consecutive Canstar Blue Awards for best overall customer satisfaction amongst Victorian electricity providers. Looking for a career change? Join an award-winning team passionate about exceptional customer service! About the Role We’re looking for a Senior UX/UI Designer (Digital UX/UI Specialist) to join our Digital team in a newly created role. Reporting directly to the Digital Experience Manager, you will lead the end to end UX/UI design for our website experiences. You will act as the primary point of contact for UX/UI design and customer insights, influencing the digital feature roadmap and guiding digital product development. Because this is a new role, you will have the unique opportunity to establish our UX/UI capability from the ground up, define foundational design systems, and establish a framework for knowledge sharing within the Digital team. In this role, you will: Lead the end to end UX/UI design for website experiences, conduct discovery workshops and user research, and translate insights into wireframes and high-fidelity designs. Perform post release UX/UI audits across all Retail website pages (Red Energy, Lumo Energy) to evaluate component fit, information flow, and narrative clarity, implementing continuous improvements to reduce fallout. Build scalable, production-ready Figma UI component libraries and implement design token structures specifically optimised for our Contentful CMS. Track and report on UX/UI performance, collaborating with Customer Insights and Analytics teams, embedding A/B testing and continuous optimisation into your ways of working. Establish UX/UI capability at Red Energy from the ground up, define foundational design systems and guidelines, and establish a framework for mentoring as the team scales. Support strategic customer journey mapping across key touchpoints like Develop & Attract, Sell & Connect, and Bill & Pay to support growth, customer conversion, and experience. Partner with internal stakeholders, Digital Product, and Digital Advertising teams to design high impact improvements that enhance the digital experience. Actively contribute to the Digital Experience Strategy, defining the 1 to 3 year feature roadmap and experience vision while acting as the primary point of contact for UX/UI design. What we’re looking for: 3 - 5 years of UX/UI design experience with a strong focus on complex web and mobile application journeys. Proficiency in Figma for wireframing, prototyping, and high-fidelity design. End-to-end delivery capability, from leading research, discovery sessions, and stakeholder workshops through to implementation. An analytical, data-driven approach to conduct UX/UI audits, optimise design flows, and support product roadmaps and CX strategy. A strong portfolio demonstrating high volume, low cost customer acquisition pathways (e.g., calculators and sign up flows). Why Join Red Energy? We are committed to creating a rewarding and supportive environment for our people. When you join our team, you can expect: Excellent Work-Life Balance: Benefit from a hybrid work model (2 Days WFH), 30 weeks of paid parental leave, and the option to purchase up to 4 weeks of additional annual leave each year. Competitive Rewards: In addition to your yearly salary, you can earn a KPI-based bonus and be celebrated through our employee recognition and rewards program. Professional Development: Enjoy unlimited access to LinkedIn Learning to support your continuous growth and career advancement. A Great Culture: Join a vibrant, dog-friendly team in our Cremorne office that is committed to your career growth and development. Exclusive Savings & Benefits: Take advantage of a wide range of employee perks & discounts, including novated leasing, corporate rates on private health insurance, and deals on tech, travel, and more. If you're ready to bring your passion for UX/UI design to a brand that Australians love, we’d love to hear from you.