Senior Vice President, Application Support

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Vice President, Production Services Application Support to join our Production Services Deposits Enablement team. This role is located in Pittsburgh

In this role, you’ll make an impact in the following ways:

• Provide senior-level production support for the Deposits Enablement platform, supporting business-critical trading, cash, intraday, and batch-processing activities.
• Oversee end-of-day and critical batch processing, ensuring timely execution, operational stability, and effective resolution of production issues.
• Support critical cash-processing activities through effective cross-regional coordination and timezone coverage.
• Lead troubleshooting and resolution of complex production incidents across Mainframe and Distributed applications, ensuring service-level commitments are met.
• Provide day-to-day support for application issues, user queries, Mainframe jobs, batch processes, and associated platform services.
• Perform deep-dive technical analysis and serve as a subject matter expert for complex application, batch, database, and integration issues.
• Drive proactive monitoring, alerting, and automation capabilities using tools such as Splunk, AppDynamics, Prometheus, Grafana, and other enterprise monitoring solutions.
• Identify opportunities to leverage scripting, automation, and AI/ML capabilities to reduce manual effort, improve monitoring, and enhance production support efficiency.
• Develop and maintain scripts and utilities to automate recurring operational activities and streamline support processes.
• Coordinate and support application deployments, releases, and production changes across Mainframe, Distributed environments.
• Maintain comprehensive operational documentation, issue records, troubleshooting procedures, and knowledge-based content.
• Partner with business, application development, infrastructure, and global support teams to improve platform resilience, service reliability, and operational readiness.
  

To be successful in this role, we’re seeking the following:

• Bachelor’s degree in computer science, Engineering, Information Systems, or a related discipline, or an equivalent combination of education and relevant professional experience.
• Strong experience supporting business-critical production applications within a financial services environment, preferably involving trading, cash management, intraday processing, end-of-day processing, or high-volume batch operations.
• Strong hands-on Mainframe expertise, with working knowledge or experience across Distributed platforms and exposure to Cloud environments.
• Strong technical knowledge of Mainframe technologies, including COBOL, JCL, DB2, CICS, and VSAM, with the ability to analyze batch failures, application abends, and complex production issues.
• Experience with Mainframe diagnostic and monitoring tools such as DumpMaster/Dump AID, TraceMaster, Freeze Frame, SYSVIEW/SYSV, and Control-M, or equivalent technologies.
• Strong database experience with DB2, SQL, and Oracle, including the ability to develop, troubleshoot, and optimize complex SQL queries.
• Hands-on experience with application deployment and release processes, including GitLab CI/CD, along with strong debugging and problem-resolution capabilities.
• Experience with enterprise monitoring and observability platforms such as Splunk, AppDynamics, Prometheus, Grafana, and Moogsoft, or comparable tools.
• Strong understanding of production support disciplines, including incident management, problem management, batch monitoring, platform stability, change/release support, and operational risk management.
• Demonstrated ability to lead and manage high-priority production incidents, perform root-cause analysis, and drive issues through timely resolution.
• Ability to work effectively across business, technology, infrastructure, and globally distributed support teams in a time-sensitive production environment.
• Strong analytical and organizational skills, with the ability to manage multiple priorities and make sound decisions under pressure.
• A proactive and self-motivated approach, with the ability to work independently while contributing effectively within a global team environment.
• Excellent written, verbal, and interpersonal communication skills, with the ability to communicate technical issues clearly to both technology and business stakeholders.
• Demonstrated ability to contribute to business and technology objectives by identifying opportunities to improve automation, monitoring, service reliability, and operational efficiency.
• Willingness to provide production coverage outside standard business hours, including shifts and weekends, when required to support critical business processing.

At BNY, our culture speaks for itself, check out the latest BNY news at:

• BNY Newsroom
• BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans