Senior Vice President - Hedge Funds (Strategy, Planning and Governance)

About Citco: The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco. About the Team & Business Line: Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. Your Role: Oversee client service delivery and monitor service provision to agree standards for key clients. Formulate and implement key client service program. Liaise internally with key operational areas to ensure awareness by all of key client requirements. Visit clients on periodic basis to evaluate service quality and identify client priorities. Assist in the resolution of complex client issues. Run Escalation and Complaints Management within the team and within the department. Manage, train, and assist assigned Senior Account Managers in the successful running of their teams. Participate in the review of department procedures and policies and supervision of Senior Account Managers to ensure adherence to these procedures. Participate in client conference calls. Liaise with clients re reporting requirements and deadlines, ensuring delivery in an accurate and timely manner. Manage continuous risk assessment of current and potential new funds under administration. Identify issues/concerns and recommend company wide solutions for any/all high risk projects. Responsible for Operational Risk – Monthly reporting on status reports and key development issues. Responsible for project work – proactive approach to industry and regulatory changes and the development and promotion within Citco Fund Services. Participating in and leading projects that may be defined from time to time in connection with the continuing expansion and evolution of the business. About You: Bachelor or master level degree in accounting, finance, economics or professional accounting designation (ACA, CIMA, ACCA). 7-10 years’ experience in Financial Services, preferably with exposure to Product Control, Operations or Fund Accounting environments. 5-7 years’ experience managing staff. Strong technical knowledge of Hedge Fund Accounting. Proven Manager. Strong risk knowledge. Our Benefits Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.