Senior/Lead Business Operations Specialist

The project focuses on comprehensive account administration and contract management to ensure efficient governance, compliance, and financial oversight within the business unit. It supports decision-making through detailed reporting, margin control, and effective contract workflow management to optimize account performance.

Responsibilities

• Provide administration support for the account by organizing required meetings, preparing meeting minutes, and driving meeting agendas
• Manage contract preparation and review workflows, submitting contracts to legal, finance, and delivery teams, and controlling status to meet deadlines
• Develop and maintain compliance standards within business unit accounts
• Model and analyze PnL components related to contract pricing and rate calculations
• Support governance reviews by preparing materials, reviewing service levels, SLAs, KPIs, and assessing risk exposure
• Design, set up, and manage reports required by Client partners and Delivery managers for informed decision-making, ensuring data quality and relevance
• Monitor account margin forecasts, analyze factors affecting margin, and understand all margin impacts
• Perform ad-hoc operational tasks from Client partners, Project, Delivery managers and clients
• Collaborate effectively within a team and with third-party vendors as needed

Requirements

• 4+ years of experience in Operations, Finance or Analytics, preferably in an international environment
• Strong background in financial modeling and data analysis
• Analytical mindset with strong problem-solving skills
• Excellent communication and stakeholder management skills, with the ability to interact effectively with senior management
• English level B2+ (written and verbal)
• Advanced Excel skills
• AI proficiency and practical experience
• Proficiency in managing commercial models including staff augmentation, fixed price and managed capacity frameworks
• Skills in contract preparation, review workflows, and administration support
• Excellent organizational skills with the ability to prioritize and multitask under pressure
• Collaborative team player with a proactive approach, high attention to detail, and stress resilience

We offer

With us you can:

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
• Participate in volunteer, charity programs and communities (both technical and interest-based)

We focus on your professional growth:

• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)

What we offer:

• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children

Kindly note that this role supports remote work, but only from within Ukraine.

Kindly be advised that the set of benefits, including learning, certification, and other opportunities, may vary depending on the role you apply for. Our recruiter will be able to share more details about the specific opportunity during your general interview.

EPAM strives to provide its global team of over 62,350 professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.

Remote in Ukraine