Service Account Manager

About Landmark Global Landmark Global, part of Bnode, is a leading player in international e-commerce logistics. In a world where cross-border e-commerce continues to grow rapidly, we help businesses connect with customers across the globe through reliable, high-quality logistics solutions. At Landmark Global, we combine operational excellence with a strong customer-first mindset. To support our continued growth across Europe, we are looking for a Service Account Manager (SAM) to join our Crossborder Eurasia team. What will you do? As a Service Account Manager, you are the trusted partner for our customers after the sales phase. You ensure that promises turn into performance. You will manage and develop a portfolio of international customers, with a strong focus on long-term relationship building, customer retention and growth. You are not simply there to react to customer issues, but to proactively understand your customers' business, identify risks before they become problems, spot opportunities to improve the partnership, and make sure we continuously deliver the quality we have promised. You will play a key role in building long-term relationships, delivering outstanding service, and continuously improving our operations. Acting as the bridge between customers and internal teams, you help translate needs into tangible results. What You’ll Do Be the primary point of contact for a portfolio of international customers, building strong, long-term relationships with key and major accounts Drive customer retention by proactively identifying risks and structural issues, understanding customer needs and ensuring issues are addressed before they impact the relationship (IT, invoicing, operational performance) Monitor service performance through KPIs and reporting, and lead Quarterly Business Reviews (QBRs) Drive continuous improvement initiatives to enhance efficiency, service quality and customer satisfaction challenging internal processes where necessary Work closely with Operations, Customer Service, IT, Finance and other internal stakeholders to deliver solutions Maintain a strong overview of your customer portfolio, including performance, open issues, commercial opportunities and potential retention risks Who are you? Master’s degree or equivalent through experience At least 3 years of experience in a commercial, customer-facing and/or service-oriented role . Proven track record as (key) account manager is a plus. Experience in e-commerce, logistics, or a complex operational environment would be advantageous. Fluent in Dutch and either English or French (trilingual is an advantage) Strong communication and stakeholder management skills Commercially aware, with a customer-first mindset, you can balance customer needs with the interests of the organization. Analytical and solution-oriented, with a drive for continuous improvement. Analyzing, commenting on and presenting customer KPI’s comes naturally. Well-organized, detail-oriented, and able to manage multiple priorities Comfortable with Microsoft Office (Excel, PowerPoint) and CRM systems (Microsoft Dynamics is a plus) The position is open to candidates based in Belgium or the Netherlands (hybrid remote/office) Valid driver’s license (Category B) Why Join Us? Be part of a growing international organization at the heart of e-commerce logistics Combine commercial account management with operational problem-solving Work in a dynamic, cross-border environment with diverse stakeholders Have a direct impact on customer experience and operational excellence Opportunities for professional growth and development within Bnode A role with autonomy, responsibility, and visibility What do we offer? Like a long-awaited parcel, we want to make you feel welcome and valued. Our offer includes a competitive monthly salary, that goes without saying. On top of that, you can count on: Meal vouchers of €8 per working day Hospitalization-, group- and disability insurances A phone subscription, including 25GB data A flexible renumeration plan, which allows you to customize your own benefits. A company car, bike leasing, public transportation, extra days off,... the choice is yours Possibility to enter the Federal Mobility plan Work/life balance, thanks to flexible working hours and the possibility to work from home 20 days of statutory leave and 7 additional extralegal days off An end-of-year and performance-based bonus and double holiday pay Many benefits from more than 100 Bpost-partners #Bnode #LandmarkGlobal #accountmanager #LI-AC1 #LI-Hybrid