Service Activation Coordinator

• Manages the successful delivery of low complexity and/or low risk projects to time cost and quality measures using appropriate methodologies and industry best practice.
• Participates in the development of the process efficiencies and service activation delivery strategy.
• Assists in the maintaining of standards within the ICC Service activation/ provisioning community.
• Engages with cross-functional teams including Nasstar resources, customers and third-party suppliers.
• Delivers low complexity and/or low risk projects or supports projects involving work-streams and delivery components.
• Experience in handling external stakeholders including customers and suppliers.
• Working knowledge of project controls and tools and applies this in clearly defined areas.
• Manages projects they are solely responsible for from basic BAU, to multisite (up to 50) with Light Project management wrap (initiation, transition, change control, closure report).
  
  

Key Responsibilities

• Works to ensure a positive perception of Service activation within Nasstar
• Maintains schedules and delivers low complexity and/or low risk projects and activities (typically small/standard), taking account of dependencies and resource requirements
• Consolidates and documents the fundamental components of projects (scope, schedule, resource requirements, budgets, risks, opportunities, issues and quality requirements)
• Tightly controls project scope whilst meeting and managing customers broader expectations within the commercial model
• Responsible for provision and control of project documentation as a primary reference point for tracking and audit purposes
• Monitors project budget, forecast and actual costs, providing early warning of any deviation
• Works with Senior Commercial Accountants to provide a clear and accurate view of project financials
• Develops, implements and updates project resource allocation plans (RBAs), working with Professional Services to confirm staff availability and scheduling
• Engages and manages resources from all necessary Nasstar departments, customer and third parties on a matrix management basis
• Follows defined governance arrangements for the delivery of projects
• Provides input into project health check reviews as required
• Works with Delivery Support to suggest improvement areas for the project delivery methodology
• Identifies. logs and monitors project risks (threats and opportunities), planning and implementing responses to them and responding to other issues that affect projects. Reports and escalates risks as required to appropriate level
• Produces highlight reports and presentations to internal and external customers on project status to aid successful delivery of project
• Develops, maintains and applies quality management processes for project activities and outputs
• Secures the provision of goods and services needed for projects from internal and/or external providers
• Establishes and implements where necessary, protocols to change the scope of projects and updates configuration documents as required
• Manages internal and external stakeholders, taking account of their levels of influence and particular interests
• Manages level 1 customer escalations in liaison with Nasstar Account team keeping the Service Activation Team Lead, and Nasstar Escalation Manager informed
• Works with the Sales & Account Management teams to ensure clean and consistent sales to delivery handovers, ensuring that projects move into delivery at the point at which they are ready to be mobilized

Skills, Knowledge and Expertise

• Recent & Relevant project management experience
• Experience in Service now (SNOW)
• PRINCE2 Foundation or Practitioner certificate
• Strong working knowledge of Microsoft Project and Microsoft Planner
• Customer Focus - Builds effective relationships with internal and external customers
• Commercial Acumen
• Experience of the project management lifecycle
• Ability to provide accurate reporting on project status
• Experience to be flexible, coordinate, prioritize, meet deadlines and work independently
• Remains effective in changing work situations and times of uncertainty
• Ability to absorb and learn information quickly and proactively resolve problems
• Ability to tailor approach to individual stakeholders
• Develops successful working relationships within and outside of own team
• Drives self and others to achieve agreed results
• Detail-oriented, dependable, a problem solver and a good communicator
• Influencing and Negotiation
• Organizing and Planning
• Stakeholder Management
• Excellent spoken and written English Language

Benefits

• Competitive salary based on experience.
• Opportunity to work with a leading UK ISP in a dynamic international team.
• Training and development provided.
• Career progression opportunities within the provisioning and service activation functions