Service and Operations Specialist with Dutch

Service and Operations Specialist with Dutch APPLY NOW! We are looking for an Operations Analyst to join our client's team in Warsaw. What will be your key responsibilities? · Resolve inquiries through business Tickets regarding HR Programs, Policies, Processes and Systems using available internal resources such as Instructions, FAQs, policies and desktop procedures in Workday and ServiceNow. · Navigate Customers (Associates, Managers and HR Business Partners) on how to use HR Operational systems (Workday/SNOW) and applicable processes to drive self-service adoption. · Resolve issues while projecting and maintaining a professional customer service attitude and anticipating customer needs. Be able to handle crucial conversations with Customers not willing to adhere to the agreed roles & responsibilities or unsatisfied with processes and services offered. · Prioritize work according to agreed Targets to achieve SLAs (Meet agreed timeline) , CSAT ( High Customer Satisfaction rating & Agreed Service Results), Minimize Customer Escalations, Response to all Calls and Chat. . Collaborate with other team members in case resolution to meet performance metrics. (including data quality and integrations issues) · Monitor case resolution and provide service user with status updates and/or a possible workaround until the issue is resolved. · Maintain operational documents used to perform daily tasks, ensure knowledge of processes/steps/responsibilities is properly captured and documentation is updated in a timely manner. . Understanding of End-to-End HR process and communicate any gaps or areas to improve. . Ability to identify root cause of escalated service owned by Junior Analyst. · Ensure the confidentiality, accuracy and timely maintenance of Associate inquiries and data in compliance with data privacy and GDPR requirements. What are we looking for? · Bachelor’s Degree or equivalent, preferably in HR, Communications, and/or Business. · 1 or more years of general HR experience preferred previous experience in Shared Services/Call Center environment is an advantage. . Strong oral and written communication skills in Dutch & English . · Familiarity with HR processes and practices. · Ability to navigate with proficiency across various HR Systems (i.e., WorkDay & ServiceNow) and deliver high quality customer service while managing high volume of inquiries and services. · Ability to follow standard procedures and without variation. · Demonstrated problem solving and conflict management skills with the ability to deliver high quality customer service while maintaining a positive and professional manner. · Ability to prioritize multiple tasks in fast-paced environment with strong organization and time management skills. · Ability to handle and maintain confidential and sensitive information. · Strong listening skills. Locations Warsaw Remote status Hybrid About Infotree Global Solutions At Infotree, meeting your career needs is a top priority. Client satisfaction is largely dependent on the resources we can provide, and we take pride in our delivery. We have a supportive team in place to give quality people a chance to grow and challenge themselves in their roles which has resulted in that we have placed many employees in positions that have grown into lifelong careers. We have a team of dedicated recruiters and consultant care representatives that are committed to your success and well-being. Check out our open roles to get started. Infotree Poland Sp. z o.o. is part of Infotree Global Solutions. Agency number: 15970. Founded in 2002 Co-workers More than 5000